Proven Customer Service experience and well-organized Management and Administrative Professional with 20 years experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Customer Service experience works effectively with cross-functional teams in ensuring operational and service excellence.
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Licensed Massage Therapist, Florida, 1994
In house training, Toys R Us
Effective Management Skills, Department Head, 1996
Leadership Training, Assistant Manager, 1997
Leadership Training, 2001, Senn Delany
Effective Management Skills, Management, 2003
Leadership Training, Management, 2003
Toys R Us
Employee of the month, 1987, 1989
Commendation for Customer Service and Improving Dept, 1995
Certificate of Appreciation, Outstanding Customer Service, 1996
Certificate of Appreciation, Outstanding Performance, 1997
Certificate of Appreciation, dedicated Work, 1998
Certificate of Appreciation, Loss Prevention, 1997
Outstanding Customer Service Award, 1997,1998
Letter of Appreciation, Make a Wish Foundation, 1997
Letter of Appreciation, Going Above and Beyond, Written by Customer, 1998
Commendation, Guest Services, 1998
Merchco Services, Inc
Employee of the Year, 2005
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