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Warranty Manager Resume Example

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WARRANTY MANAGER
Professional Summary

Proven Customer Service experience and well-organized Management and Administrative Professional with 20 years experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Customer Service experience works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Confidential Records Management
  • Strategic Planning
  • Time management
  • Data Entry
  • Retail Industry Knowledge
  • Store Operations
  • Teamwork/Collaboration
  • Product Sales
  • Customer Service
  • Complaint resolution
Work History
  • Warranty Manager
  • Merchco Services, Inc
  • San Antonio, TX
  • January 2014 to Current
  • Effectively communicate with different departments, including Travel Department and Client's National Support Center through use of strong listening, open-ended questioning and appropriate response skills
  • Keep physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Perform billing, and reporting functions for office generating increases every since since taken over position on average 50%
  • Keep financial records accurate, current and compliant by monitoring records and addressing variances
  • Established efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of personnel
  • Interact with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Oversee appointment scheduling and itinerary coordination for personnel
  • Project Lead
  • Merchco Services, Inc
  • San Antonio, TX
  • December 2011 to December 2013
  • Developed and followed baseline project plan and milestones for task completion
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
  • Managed risk, investigated solutions and established project recovery plans
  • Performed independent analysis and provided recommendations to overcome project obstacles
  • Sourced additional resources and staff to meet timeline demands
  • Provided ongoing cost and estimate analysis reporting and managed cost allocation
  • Defined responsibilities and roles of up to 10 team members
  • Closely collaborated with project members to identify and quickly address problems
  • Provided team with coaching and direction
  • Reduced risk and coordinated project specifications to ensure safety and federal compliance
  • Produced email and photo reports daily and weekly, updating customers and senior leaders on progress and roadblocks
  • Human Resources Manager
  • Merchco Services, Inc
  • San Antonio, TX
  • August 2004 to December 2011
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working directly with President of Company
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
  • Facilitated on boarding sessions, on-the-job training for new hires, bolstering employee job position knowledge and skill set
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents
  • Directed on boarding and training for over 150 new and temporary employees each year, keeping company operations smooth and production efficient with skilled candidates
  • Accepted increasing responsibility demonstrating flexibility and ability to learn quickly, increasing skills and knowledge on daily bases
  • Typed correspondence, scheduled meetings, made travel arrangements, sent out Fed EX packages, copied and faxed materials, which reduced processing time by over 100%
  • Reported directly to President of Company
  • Assisted with travel and scheduling for two accounts
  • Store Manager
  • Toys R Us
  • Variours Cities, Florida
  • August 1987 to August 2004
  • Responsibilities were but not limited to ensuring company initiatives were completed on time, daily store operations, scheduling store coverage, price changes, reconciliation of daily sales, employee relations, evaluations, customer service, resets, processing of trucks, controlling allocated store hours for operation, stock room accuracy, in store events, hiring and maintenance of building
  • Customer Service has been recognized by both Company and Guest
  • Well-developed management skills. Utilize all assents and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives
  • Coached and advised up to 100 employees on business developments, personal growth and performance management, establishing acceptance of new methods and standards
  • Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Assisted coordinating remodels and relocating efforts in older stores, resulting in 3% increase in sales
  • Promoted to Department Head in 1990
  • Only Department Head to be chosen to work National Remodel Project 1999, subsequently promoted
Education
  • Massage Therapy License- State of Florida - Massage
  • Florida Academy of Massage
  • Ft. Myers, FL
  • June 1994
  • Some College
  • Edison Community College
  • Ft. Myers, Fl
  • High School Diploma
  • Riverdale High School
  • Fort Myers, FL
  • 1987
Medical Licenses

Licensed Massage Therapist, Florida, 1994

Training

In house training, Toys R Us

Effective Management Skills, Department Head, 1996

Leadership Training, Assistant Manager, 1997

Leadership Training, 2001, Senn Delany

Effective Management Skills, Management, 2003

Leadership Training, Management, 2003

Honors

Toys R Us

Employee of the month, 1987, 1989

Commendation for Customer Service and Improving Dept, 1995

Certificate of Appreciation, Outstanding Customer Service, 1996

Certificate of Appreciation, Outstanding Performance, 1997

Certificate of Appreciation, dedicated Work, 1998

Certificate of Appreciation, Loss Prevention, 1997

Outstanding Customer Service Award, 1997,1998

  • Given out only by the Regional Vice President

Letter of Appreciation, Make a Wish Foundation, 1997

Letter of Appreciation, Going Above and Beyond, Written by Customer, 1998

Commendation, Guest Services, 1998

Merchco Services, Inc

Employee of the Year, 2005

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Resume Overview

Companies Worked For:

  • Merchco Services, Inc
  • Toys R Us

School Attended

  • Florida Academy of Massage
  • Edison Community College
  • Riverdale High School

Job Titles Held:

  • Warranty Manager
  • Project Lead
  • Human Resources Manager
  • Store Manager

Degrees

  • Massage Therapy License- State of Florida - Massage
    Some College
    High School Diploma

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