Warehouse Worker Resume Example Advance Auto Parts

WAREHOUSE WORKER

Summary

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ethical talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 3 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.

Skills

Call center experience
Retail sales customer service
Customer relations
Active listening
Product organization
Problem-solving abilities

In-store support
Store maintenance
Inbound and outbound calling
High-energy attitude
Adaptive team player
Shipping and receiving understanding

Experience

Warehouse WorkerOct 2019 to Feb 2020
Advance Auto Parts － Delaware , OH

Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
Accessed elevated products from safety cage to complete order processing requirements.
Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Noted current product inventory levels to support completion of order requests and audits.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.

Overnight StockerJan 2017 to Apr 2017
Marriott International － Chesapeake , VA

Removed product from boxes and placed on shelves according to merchandising guidelines.
Frequently communicated with vendors to determine backorder availability and future inventory.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Assessed floor displays to determine which merchandise required restocking.
Stocked pallets throughout shift to keep warehouse clean,maintained and organized.
Picked up all boxes and related trash from the sales floor.
Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
Used [Type] and [Type] equipment to pull items from stock and add to store shelves and bins.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Removed outdated and overripe items from stock to eliminate health risks.

Cashier Mar 2016 to Aug 2016
Penske Automotive Group － Surprise , AZ

Contributed to positive, organized store appearance through [Action] and [Action].
Boosted store profit into regional top [Number]% through sales, service and loss prevention incentives.
Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
Redeemed coupons and cross-sold products.
Distributed new merchandise efficiently to different departments.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Provided assistance with purchases, locating items and signing up for rewards programs.
Collected merchandise from store and searched back-end locations for customer purchases.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Filled beverages and delivered food to customers by [Action].
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Processed returned items in accordance with store policy.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customers find specific products, answering questions and offering advice.
Scanned items quickly to keep lines moving and reduce overall wait time.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Answered phone calls to assist customers with questions and [Type] orders.
Properly verified customer identification for alcohol or tobacco purchases.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.

Customer Service AssociateOct 2014 to Mar 2016
Massmutual Financial Group － NV, State

Achieved high customer satisfaction scores by de-escalating complaints quickly.
Maintained revenue streams by exhausting every option before offering refunds.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Contributed to business growth by confirming customer satisfaction with service and quality.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Redeemed coupons and cross-sold products.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Counted product stock to maintain inventory records.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Filled beverages and delivered food to customers by [Action].
Drove sales and add-on purchases by promoting specific item options to customers.
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answering questions and offering advice.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Scanned items quickly to keep lines moving and reduce overall wait time.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Worked closely with front-end staff to assist customers.
Restocked [Location] with silverware, straws, napkins and condiments.
Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Answered phone calls to assist customers with questions and [Type] orders.
Properly verified customer identification for alcohol or tobacco purchases.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customer locate and select appropriate merchandise throughout store.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Processed customer payments quickly and returned exact change and receipts.
Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.

Education and Training

High School DiplomaMay 2014Columbia High School － City

Resume Overview

School Attended

Columbia High School

Job Titles Held:

Warehouse Worker
Overnight Stocker
Cashier
Customer Service Associate

Degrees

High School Diploma May 2014

Warehouse Worker Resume Example

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