Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records. Proactive Manager with experience over 2 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and knowledgeable Call center Rep, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Productive Call Center Representative with 2 years' experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met.

  • Material Safety Data Sheets
  • Forklifts
  • Facilities maintenance
  • Materials handling and transport
  • Time management
  • Microsoft Excel
  • Microsoft Word
  • Warehouse operations
  • Microsoft Outlook
  • Stockroom procedures
  • Adaptive team player
  • Call center operations
  • Communicating with clients
  • Providing customer support
  • Inbound phone call management
  • Data entry
  • Call center experience
  • Payment processing
  • Call controlling
  • Call control skills
  • Customer communications
  • Training experience
  • Employee training
  • Expert in risk management
  • Staff development
  • Lead generation
  • Supervision
  • People skills
  • Computer skills
  • Conflict resolution
  • First Aid/CPR
  • CRM
Warehouse Worker, 02/2020 to 05/2020
Best BuySanta Clarita, CA,
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Communicated with internal staff members and management to facilitate timely product flows.
Call Center Representative, 10/2019 to 01/2020
Macy'sGilbert, AZ,
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Maintained 85% satisfaction rating with customers by providing exceptional service and support.
  • Assisted 150+ callers per week in fast-paced environment.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
Warehouse Associate, 10/2018 to 08/2019
DierbergsLake St Louis, MO,
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Received, stored and shipped goods and materials.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Conducted monthly inventories of materials on work floor.
Shift Manager, 07/2016 to 08/2018
Hyatt Hotels Corp.Nashville, TN,
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Documented receipts, employee hours and inventory movements.
  • Automated office operations, managed client correspondence and tracked records.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Education and Training
High School Diploma: , Expected in 05/2018
East Hall High School - Gainesville, GA
Associate of Arts: , Expected in 05/2024
Brenau University - Gainesville, GA
  • Promoted from Team Leader to Shift Manager, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Team Leader Training - 2018

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Resume Overview

School Attended

  • East Hall High School
  • Brenau University

Job Titles Held:

  • Warehouse Worker
  • Call Center Representative
  • Warehouse Associate
  • Shift Manager


  • High School Diploma
  • Associate of Arts

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