Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dependable individual with excellent interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Bringing proficient troubleshooting skills.

  • Safety procedures
  • Customer service expertise
  • Policy compliance
  • Problem-solving
  • New employee training
  • Customer engagement and support
  • Client meetings
  • Excellent negotiating tactics
  • Sales development
  • Event planning
  • Goal-oriented
  • Employee mentoring
  • Spreadsheet development
  • Reporting and documentation
  • Relationship building
Operations Supervisor, 10/2021 to Current
O'charley'sChattanooga, TN,
  • Trained, mentored and motivated employees to maximize team productivity.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Acquired new business and drove revenue streams by providing quality service to clients.
  • Attended enrollment meetings to communicate client vision and program design to target audience.
  • Managed scheduling and payroll for team of 40 employees
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
Connected Communities Account Manager, 02/2021 to 09/2021
Mr.LockerCity, STATE,
  • Assisted customers with cable, internet and phone orders, appointments for installation and follow up.
  • Visit connected communities with master service agreements to ensure management satisfaction and obtaining quality service levels.
  • Building rapport with community staff to ensure retention.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Account Manager, 07/2018 to 01/2021
Senior Life Insurance CompanyCity, STATE,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
  • Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
  • Input data into CRM system to manage existing portfolios and potential leads.
Insurance Sales Manager, 02/2019 to 02/2020
Stolls Eco Cleaners (Mr.Locker)City, STATE,
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Upsold products to policyholders and potential new clients.
  • Offered policy guidance and management to promote asset protection.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Wrote policies, finalized documents and filed paperwork.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Recruited and hired qualified candidates to fill open positions.
Assistant Manager, 06/2015 to 02/2019
Company NameCity, State,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Resolved customer issues efficiently to build loyalty.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Education and Training
High School Diploma: , Expected in 06/2018
Cooper City High School - Cooper City, FL
  • Honor Roll Student
  • Honor Roll [2016,2017,2018]
  • 3.6 GPA
  • Honor Society
Associate of Arts: Criminal Justice, Expected in
Broward College - Fort Lauderdale, FL
  • First Aid & CPR Certifications
  • Licensed 02-14 Life and Annuity

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School Attended

  • Cooper City High School
  • Broward College

Job Titles Held:

  • Operations Supervisor
  • Connected Communities Account Manager
  • Account Manager
  • Insurance Sales Manager
  • Assistant Manager


  • High School Diploma
  • Associate of Arts

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