Dependable individual with excellent interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Bringing proficient troubleshooting skills.
Skills
Safety procedures
Customer service expertise
Policy compliance
Problem-solving
New employee training
Customer engagement and support
Client meetings
Excellent negotiating tactics
Sales development
Event planning
Goal-oriented
Employee mentoring
Spreadsheet development
Reporting and documentation
Relationship building
Experience
Operations Supervisor, 10/2021 to Current O'charley's – Chattanooga, TN,
Trained, mentored and motivated employees to maximize team productivity.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Acquired new business and drove revenue streams by providing quality service to clients.
Attended enrollment meetings to communicate client vision and program design to target audience.
Managed scheduling and payroll for team of 40 employees
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Collaborated with team members to improve performance and implement training updates.
Cultivated and developed customer relationships to enable sustained revenue growth.
Connected Communities Account Manager, 02/2021 to 09/2021 Mr.Locker – City, STATE,
Assisted customers with cable, internet and phone orders, appointments for installation and follow up.
Visit connected communities with master service agreements to ensure management satisfaction and obtaining quality service levels.
Building rapport with community staff to ensure retention.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Account Manager, 07/2018 to 01/2021 Senior Life Insurance Company – City, STATE,
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
Input data into CRM system to manage existing portfolios and potential leads.
Insurance Sales Manager, 02/2019 to 02/2020 Stolls Eco Cleaners (Mr.Locker) – City, STATE,
Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
Upsold products to policyholders and potential new clients.
Offered policy guidance and management to promote asset protection.
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Followed up with customers to check on changing needs and propose new offerings.
Wrote policies, finalized documents and filed paperwork.
Communicated with clients by phone and email to answer questions and offer services.
Recruited and hired qualified candidates to fill open positions.
Assistant Manager, 06/2015 to 02/2019 Company Name – City, State,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Resolved customer issues efficiently to build loyalty.
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Education and Training
High School Diploma: , Expected in 06/2018 Cooper City High School - Cooper City, FL GPA:
Honor Roll Student
Honor Roll [2016,2017,2018]
3.6 GPA
Honor Society
Associate of Arts: Criminal Justice, Expected in Broward College - Fort Lauderdale, FL GPA:
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