- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Dependable individual with excellent interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Bringing proficient troubleshooting skills.
- Safety procedures
- Customer service expertise
- Policy compliance
- Problem-solving
- New employee training
- Customer engagement and support
- Client meetings
- Excellent negotiating tactics
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- Sales development
- Event planning
- Goal-oriented
- Employee mentoring
- Spreadsheet development
- Reporting and documentation
- Relationship building
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Operations Supervisor, 10/2021 to Current
O'charley's – Chattanooga, TN,
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Acquired new business and drove revenue streams by providing quality service to clients.
- Attended enrollment meetings to communicate client vision and program design to target audience.
- Managed scheduling and payroll for team of 40 employees
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Cultivated and developed customer relationships to enable sustained revenue growth.
Connected Communities Account Manager, 02/2021 to 09/2021
Mr.Locker – City, STATE,
- Assisted customers with cable, internet and phone orders, appointments for installation and follow up.
- Visit connected communities with master service agreements to ensure management satisfaction and obtaining quality service levels.
- Building rapport with community staff to ensure retention.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Account Manager, 07/2018 to 01/2021
Senior Life Insurance Company – City, STATE,
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
- Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
- Input data into CRM system to manage existing portfolios and potential leads.
Insurance Sales Manager, 02/2019 to 02/2020
Stolls Eco Cleaners (Mr.Locker) – City, STATE,
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Upsold products to policyholders and potential new clients.
- Offered policy guidance and management to promote asset protection.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Followed up with customers to check on changing needs and propose new offerings.
- Wrote policies, finalized documents and filed paperwork.
- Communicated with clients by phone and email to answer questions and offer services.
- Recruited and hired qualified candidates to fill open positions.
Assistant Manager, 06/2015 to 02/2019
Company Name – City, State,
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Resolved customer issues efficiently to build loyalty.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
High School Diploma: , Expected in 06/2018
Cooper City High School - Cooper City, FL
GPA:
- Honor Roll Student
- Honor Roll [2016,2017,2018]
- 3.6 GPA
- Honor Society
Associate of Arts: Criminal Justice, Expected in
Broward College - Fort Lauderdale, FL
GPA:
- First Aid & CPR Certifications
- Licensed 02-14 Life and Annuity
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