Call Center Representative versed in customer support in high call volume environments. Excellent computer skills and telephone etiquette.
Strong client relations
Proficient in cash management
Multi-line phone talent
Able to sit or stand for hours working on tedious projects
conflict resolution skills
Warehouse WorkerOctober 2014 to November 2014 Alphapointe via Stivers Staffing - Kansas City, MO
Stack boxes on a pallet for shipping, pack boxes to be put onto pallets, janitorial duties as assigned, assemble boxes to insert pens, assemble pens.
City Carrier AssistantSeptember 2014 to October 2014 United States Postal Service - Kansas City, MO
Sort and deliver mail in a timely fashion, have customers sign for express mail, scan points so supervisor can keep track of where I am in the route.
Warehouse AssociateAugust 2014 to September 2014 Alphapointe Association via Stivers Staffing - Kansas City, MO
Stack boxes on a pallet for shipping, pack boxes to be put onto pallets, janitorial duties as assigned.
Customer Service Representative IIFebruary 2014 to July 2014 UPS via Quality America Staffing - Overland Park, KS
Answer phones and provide accurate info to clients, compare the MVD to the MVR for accuracy, order MVRs and MVDCs when the information is inaccurate, send a notification to the correct hierarchy regarding discrepancies.
the MVDC, search for and list the correct hierarchy for notification, update spreadsheets for missing MVRs and missing MVDCs, rename MVDCs according to the employee identification number and the date the MVDC was signed, log into the phone and the computer in a timely fashion.
CashierOctober 2013 to January 2014 Wal-Mart - Independence, MO
Cash checks, bag items, load money on Walmart cards, take money for layaways, price checks, return merchandise to shelves, sell cigarettes and alcohol, greet new customers as they walk in the door, check receipts, sanitize work area, empty trash, arrive on time, take breaks and lunches as scheduled in the computer or when given verbally by a manager.
In-Home CaretakerJune 2013 to Current Luke Rheaume - Independence, MO
Wash Clothes, wash dishes, doctor's appointments, administer medications, take person to the workout center, cut toe nails and finger nails, take person to laundry mat, fold clothes, make beds, clean bathroom, prepare food.
Overnight StockerSeptember 2011 to June 2013 Wal-Mart - Kansas City, MO
Fill end caps and features, break down boxes and separate merchandise into the correct department, deliver open or stolen merchandise to claims department, hang old/new merchandise on racks to be stocked, recycle boxes and plastic, and use pallet jacks to take merchandise to the back.
At-Home Call Center RepresentativeOctober 2010 to April 2011 TeleTech USA - Kansas City, MO
Receive inbound calls, work together with the customer to come up with solutions for technical support issues, give specifications on the product such as compatibility, manufacturer's warranty, measurements regarding length and width, transfer customer to correct department when I cannot help them solve their technical issues.
Accounts Payable ClerkJanuary 2006 to November 2006 John Deere via Volt Technical Resources - Lenexa, KS
Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers,.
opened, sorted, and routed incoming e-mail, answered correspondence, and prepared outgoing e-mail, complied with federal, state, and company policies, procedures, and regulations, operated 10-key calculators, typewriters, and copy machines to perform calculations.
Food Preparation WorkerAugust 2005 to October 2005 Kansas City Missouri School District - Kansas City, MO
Wiped tables and seats with dampened cloths, scraped and stacked dirty dishes, and carried dishes and other tableware to kitchen for cleaning, clean up spilled food, drink and broken dishes, and remove empty bottles and empty trash, perform serving, cleaning, and stocking duties in establishments such as cafeterias or dining rooms in order to facilitate customer service, replenish foods at serving stations, prepare food such as salads and coleslaw using standard formulas or following directions.
VolunteerJuly 2004 to August 2005 City Union Mission - Kansas City, MO
Performed general office duties such as typing and operating office machines, placed materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information, serviced, cleaned, andsupplied restrooms, gathered and emptied trash, cleaned building floors by sweeping, mopping, scrubbing, or vacuuming them, maintained kitchen work areas, equipment, and utensils in clean and orderly condition.
Inbound Call Center RepresentativeNovember 2003 to April 2004 USA 800 - Kansas City, MO
Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints, obtained and verified customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms, received and responded to customer complaints.
Stock Clerk/CashierMay 2003 to September 2003 Hyvee, Inc - Kansas City, MO
Stocked shelves with new or transferred merchandise, cleaned shelves and aisles, received payment by cash, check, credit cards, vouchers, or automatic debits, issued receipts, refunds, credits, or change due to customers, counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, greeted customers entering establishments, maintained clean and orderly checkout areas.
Northwestern High School1993Rock Hill, SC High School Diploma: