Vision-driven supervisor with 7+ years of experience seeking an opportunity for career growth where my skills and leadership will foster an effective and efficient work environment. A motivated leader with strong organizational and prioritization abilities who is knowledgeable in retail and warehouse operations. Proven ability to manage, mentor, and motivate employees to provide superior customer service while promoting the company culture and mission.
Skills
Shipping and receiving operations
Order picking and processing
Warehouse management systems
Forklift Operations
Warehouse safety
Teamwork
Safety and compliance
Work History
10/2016 to Current
Warehouse SupervisorWeee! – Seattle, WA,
Oversee daily operations and shipping and handling processes.
Manage day-to-day operations of warehouse, including commercial container shipments and transfers.
Supervise all warehouse operations, including shipping and receiving, distribution, and workplace safety.
Supervise Customer Pick Up and Home Delivery service.
Promote safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Create and enforce detailed organization processes to increase quality service standards.
Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
04/2008 to 05/2011
Retail Shift Lead Road Runner Sports – Berkeley, CA,
Handled product zoning, organization and stocking with extreme detail and customer awareness.
Advised team members on positioning and display of merchandise to promote highest sales numbers possible.
Organized and understood goals, sales and requirements of site floor including clearing old stock and ordering new products to fulfill demands.
Greeted customers and helped with product questions, selections, and purchases.
Maintained clean, adequately stocked and organized store by streamlining daily operations.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
08/2009 to 02/2010
Retail Sales SupervisorMicro Center – Marietta, GA,
Trained team members in successful strategies to meet operational and sales targets.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Researched issues to obtain appropriate answers to customer inquiries.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Submitted reports to senior management to aid in business decision-making and planning.
Kept orderly and accurate accounting records by monitoring sales documentation.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
10/2007 to 04/2008
Retail Sales AssociateWilliams-Sonoma, Inc. – Towson, MD,
Actively engaged customers to provide general assistance and information on store merchandise.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Used POS system to process sales, returns, online orders and gift card activations.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Trained in loss prevention, visual merchandising and general sales skills.
Education
Expected in
High School Diploma: Buena Vista High School - Sierra Vista, Arizona , GPA:
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