Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Driven Operations Manager with over 13 years experience in retail, seeking to utilize background and training to join a dynamic team focused on delivering high-quality customer service and advancing business initiatives. Proven success in developing and actualizing strategies to significantly improve sales, inventory planning and customer service.

  • Team Leadership
  • Procedure development
  • Inventory management
  • Troubleshooting and problem solving
  • Warehouse and Customer Service Operations
  • Client relations and retention
11/2020 to 12/2021 Warehouse Supervisor Fifth Wall | Irvine, CA,
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Researched issues to address shipping errors and packaging mistakes.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
02/2020 to 11/2020 Operations Manager Krispy Kreme | Middleburg Heights, OH,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
06/2006 to 03/2018 Operations Manager Krispy Kreme | Montgomery, AL,
  • Day-to-day responsibility for the efficient and effective running of Yankee Retail's processes and procedures.
  • Key partner for cross-functional teams including customer service, warehouse operations, logistics, loss prevention, retail operations and e-commerce IT, working together to deliver the ultimate customer experience.
  • Strengthened operational efficiencies and trace-ability, developing organization systems for financial records and sales reports.
  • Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
  • Proactively identified and solved complex problems that impacted operations management. 
  • Streamlined operational efficiencies, directing daily protocol, including strategic planning, quality assurance, packaging, logistics, warehousing, contracts, sales strategies and system management.
  • Defined warehouse policies, inventory requirements and replenishment guidelines for physical inventory.
  • Organized and supervised monthly, quarterly and yearly inventories of warehouse stock.
  • Supervise, coach and train warehouse and operational workforce.
  • Aided in the creation of office guidelines manual and implemented company regulations to standardize operations.
  • Addressed customer escalations to increase customer satisfaction ratings.
  • Gathered information from customers and asked open-ended questions to understand needs and address quickly.
  • Oversaw training of new customer service team members and mentored each to promote productivity, accuracy and friendly service.
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible.

03/2005 to 01/2006 Staffing Coordinator Adventist Health System | Umatilla, FL,
  • Created and maintained client and caregiver schedules with an emphasis on creating high quality matches.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Created new accounts and update existing patient accounts with most current details.
  • Maintained positive working relationship with fellow staff and management.
  • Communicated with patients with compassion while keeping medical information private.
Education and Training
Expected in 1992 GED | Norwich Regional Adult Education, Norwich, CT, GPA:

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School Attended

  • Norwich Regional Adult Education

Job Titles Held:

  • Warehouse Supervisor
  • Operations Manager
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  • GED

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