, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Driven Operations Manager with over 13 years experience in retail, seeking to utilize background and training to join a dynamic team focused on delivering high-quality customer service and advancing business initiatives. Proven success in developing and actualizing strategies to significantly improve sales, inventory planning and customer service.
Skills
Team Leadership
Procedure development
Inventory management
Troubleshooting and problem solving
Warehouse and Customer Service Operations
Client relations and retention
Experience
11/2020 to 12/2021Warehouse SupervisorFifth Wall | Irvine, CA,
Enforced strict safety procedures and protocols through successful management of warehouse team members.
Researched issues to address shipping errors and packaging mistakes.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Generated warehouse shipping documents, packing lists and invoices.
Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Increased productivity through cross-training and thorough training of both current employees and new hires.
02/2020 to 11/2020Operations ManagerKrispy Kreme | Middleburg Heights, OH,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Improved morale and management communication by creating employee recognition and rewards practices.
Connected with clients and developed strategies to achieve sales and customer service goals.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Assisted customers with making payments or establishing payment plans to bring accounts current.
06/2006 to 03/2018Operations ManagerKrispy Kreme | Montgomery, AL,
Day-to-day responsibility for the efficient and effective running of Yankee Retail's processes and procedures.
Key partner for cross-functional teams including customer service, warehouse operations, logistics, loss prevention, retail operations and e-commerce IT, working together to deliver the ultimate customer experience.
Strengthened operational efficiencies and trace-ability, developing organization systems for financial records and sales reports.
Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
Proactively identified and solved complex problems that impacted operations management.
Streamlined operational efficiencies, directing daily protocol, including strategic planning, quality assurance, packaging, logistics, warehousing, contracts, sales strategies and system management.
Defined warehouse policies, inventory requirements and replenishment guidelines for physical inventory.
Organized and supervised monthly, quarterly and yearly inventories of warehouse stock.
Supervise, coach and train warehouse and operational workforce.
Aided in the creation of office guidelines manual and implemented company regulations to standardize operations.
Addressed customer escalations to increase customer satisfaction ratings.
Gathered information from customers and asked open-ended questions to understand needs and address quickly.
Oversaw training of new customer service team members and mentored each to promote productivity, accuracy and friendly service.
Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible.
03/2005 to 01/2006Staffing CoordinatorAdventist Health System | Umatilla, FL,
Created and maintained client and caregiver schedules with an emphasis on creating high quality matches.
Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
Created new accounts and update existing patient accounts with most current details.
Maintained positive working relationship with fellow staff and management.
Communicated with patients with compassion while keeping medical information private.
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