A dedicated professional with 7+ years' experience in office/fulfillment warehouse management. Specializes in maximizing site profits through employee retention and efficient inventory control. The use of knowledge, ability and passion to make sure that every area of the warehouse runs like clockwork. A true team player with the ability to build strong relationships in order to drive individual performance and work hard to create an environment where everyone works together. A great business acumen that has the focus, determination and drive needed to get results.
Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements within thirty days. Instituted positive work environment for office crew and warehouse crew through effective inquiry response, delivery of constructive feedback and professional engagement. Monitored operations to spot and report on issues for quick resolution. Kept plant areas clean and ready for inspections to maintain high audit and compliance scores. Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products. Oversaw inventory control levels and verified storage and organization processes were upheld correctly. Tracked production and quality control systems to proactively identify deficiencies. Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety. Created and enforced detailed organization processes to increase quality service standards. Handled freight and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations. Monitored employee performance and offered mentoring and leadership to improve any deficiencies. Operated warehouse material handling equipment, including forklift and electric pallet jack.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. Delivered ongoing coaching and motivation and fostering career advancement. Handled all incoming business and client requests for information. Coordinated special projects and managed schedules.
Supervised and led a team and support staff of 7. Increased team productivity by reorganizing office supplies and protocols. Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving. Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance. Leveraged advanced skills and training to support operational needs of multiple departments. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Introduced prospective tenants to types of units available and performed tours of premises. Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals. Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Maintained sufficient number of units market-ready at all times. Followed up on delinquent tenants and coordinated collection procedures. Maintained original leases and renewal documents in digital and hardcopy format for property management office. Completed final move-out walk-throughs with tenants to identify any required repairs.
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