Warehouse Supervisor Resume Example

• Responsible for assuring that freight getting in and out of industries and onto train without being damaged within a timely manner.

• Responsible for on time train performance with inbound and outbound in terminal and assigned territory.

• Responsible for safe, efficient and scheduled train performance on assigned territory.

• Supervised over 150 employees.

• Executes the operating plan and manages assets and resources.

• Overseen the safety of operations and train movements, including switching service to customers.

• Ensured that train service and maintenance personnel comply with all operating rules and safe work practices.

• Assisted in holding annual rules classes and verifies compliance with the rules by monitoring performance on a continuous basis.

• Provided support in investigating accidents and injuries to determine the cause and takes appropriate action to minimize future occurrences.

• Called on customers to obtain evaluation of service.

• Regulated service delivery to keep operations efficient and in line with budget requirements.

• Responded to customer concerns swiftly to maintain satisfaction.• Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.

• Investigated accident and employee issues by reviewing documentation and footage and interviewing associates.

.• Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.

• Assist with administrative duties and reporting.

• Provide support in investigations of incidents and injuries.

• Facilitate annual rules classes and daily duties.

• Process mail and maintain supplies.

• Prepare daily reports.

• Researched and resolved moderately complex claims and injury issues.

• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

• Handled day-to-day shipping and receiving.

• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

• Created and enforced detailed organization processes to increase quality service standards.

• Performed freight processing functions, assisting associates with irregularities.

• Managed scheduling and task delegation for 20-member warehouse team.

• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

• Tracked production and quality control systems to proactively identify deficiencies.

• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.