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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Hospitality professional and hardworking United States Navy Senior Airman (Retired) with several years of service. Competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Maintains equipment in good working order through technical knowledge and strong troubleshooting skills. Works with others to carry out mission, support squadron activities and meet goals. Skills and Knowledge to work and carry out required tasks in other departments such as Supply and Culinary Specialists.

Skills
  • Data management
  • Computer proficiency
  • Collaboration
  • Microsoft Office
  • Written Communication
  • Compassion
  • Detail-oriented
  • Interpersonal Communication
  • Reading comprehension
  • Cultural awareness
  • Adaptability
  • Computer skills
  • Office administration
  • Telephone etiquette
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Call Forwarding
  • Departmental support
  • Technical Support
  • Social perceptiveness
  • Problem-solving skills
  • Researching skills
  • Mail sorting
  • Bookkeeping
  • Office management
  • Verbal and written communication
  • Time management
  • Scheduling
  • Problem-solving
  • Meeting scheduling
  • Sorting and labeling
  • Office organization
Work History
Warehouse Specialist II , 09/2016 - 11/2017
Windstream Communications Clyde, TX,
  • Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
  • Loaded and unloaded items from and to shipping containers and vessels.
  • Communicated with warehouse team leader on carrier issues, STO information and weekly productivity metrics.
  • Monitored employee performance and advised managers on necessary improvements to meet targets.
  • Verified amount of items received in orders and cross-checked with invoices.
  • Processed orders and reported to supervisory staff when stock dwindled.
  • Packaged items for safe shipment and protection from damage in transit.
  • Created sales orders and managed shipping timelines to meet customers' demands.
  • Enforced organizational standards to maintain safe and healthy work environment.
  • Coordinated receiving process and managed dock to efficiently unload most trucks in less than 30 minutes.
  • Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
  • Verified accuracy of shipping and receiving documents and maintained records.
  • Helped keep inventory accurate by overseeing daily cycle counts.
  • Calculated and monitored inventory through the provided systems tracking spreadsheets.
  • Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked shelves to match planogram images and instructions.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
Airman, 03/2012 - 01/2015
The Morning Star Company Santa Nella, CA,
  • Observed all safety regulations when working in or near hazardous zones.
  • Trained and mentored subordinates in procedures and policies.
  • Troubleshot issues and diagnosed malfunctions in diverse systems, including hydraulic, electrical and propulsion.
  • Led team of 5 personnel delivering exceptional service and support to divisional operations.
  • Repaired and stowed equipment to prepare for flight missions.
  • Worked with naval officer customers to understand needs and provide excellent "hotel" service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained operations for aviation ordnance shops, armories, and storage facilities.
  • Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
  • Worked closely with crew members in intense, quickly changing and dangerous environments.
  • Completed various at sea on flight decks and ashore in hangars.
  • Handled and serviced weapons and ammunition carried on Dwight D Eisenhower aircraft carrier.
  • Inspected, assembled and tested aviation ammunition.
  • Received, inspected, packaged, stored, handled and processed weapon shipments.
  • Sandblasted heavy equipment, including concrete mixer trucks, boom trucks and payloaders using spray guns and sandblasting equipment in order to clean grease, dried concrete, oil paint and rust from equipment.
  • Placed parts on racks in enclosed rooms, into tumbling barrels or into cabinets to prepare for sandblasting.
  • Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled day-to-day running of divisional tasks, ensuring high levels of productivity and progression.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Organized and loaded ship storage and cargo using forklift equipment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Received and processed stock into inventory management system.
  • Developed team communications and information for meetings.
  • Managed delivery of fresh rations in intense environments for over hundreds of thousands of personnel.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
  • Prepared and served food to thousands of personnel in average of one hour.
Hotel Front Desk Receptionist, 09/2008 - 03/2011
Choice Hotels City, STATE,
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw fast-paced front desk operations at busy hotel facility with as many as 200 nightly guests.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, to promote quick remediation.
  • Planned coverage needs and organized services to support incoming special events.
  • Collaborated with coworkers and housekeeping team members to handle guest requirements from check-in through check-out.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Entered customer data using the company software and updated information whenever patrons changed rooms.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness at least 4 times per shift.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promoted hotel brand's loyalty program through verbal communication upon check-in and email at check out.
  • Prepared weekly employee work schedules for 5 team members ensuring all shifts received adequate coverage, at the request of management.
  • Sorted mail and other important data upon management's absence, promoting quick delivery of all messages to recipients.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Bachelor of Science: Investigative Forensics , Expected in 05/2021
-
University of Maryland - University College - Hyattsville, MD,
GPA:
  • Minored in Criminal Justice
  • Graduated cum laude
  • Graduated with 3.8
  • Dean's List 2019-2021 (every semester)
Associate of Arts: Criminal Justice, Expected in 05/2019
-
University of Maryland - University College - Hyattsville, MD
GPA:
  • Dean's List
  • Graduated with [Number] GPA
Certifications
  • Certified Paralegal

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Resume Overview

School Attended

  • University of Maryland - University College
  • University of Maryland - University College

Job Titles Held:

  • Warehouse Specialist II
  • Airman
  • Hotel Front Desk Receptionist

Degrees

  • Bachelor of Science
  • Associate of Arts

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