Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Intelligent customer service with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Motivated customer service representive experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Skills
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Work History
10/2020 to 01/2021
Warehouse Packer Tubelite Inc – Dallas, TX,
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Labeled and shrink-wrapped pallets for shipment.
- Organized items on racks, shelves and bins to maintain established order.
- Loaded merchandise into specific packages suited for product dimensions.
07/2020 to 10/2020
Housekeeper/Laundry Worker Nemacolin Woodlands Resort – Farmington, PA,
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Ran laundry machines and paid attention to timing, detergent amount and heat adjustments.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Applied chemicals, sanitizers and powders safely and correctly.
- Collected soiled linens and clothing and pretreated stains.
- Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool and other items.
- Collected soiled linens, including tablecloths, napkins and draperies after large events.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Recorded transactions and kept files about services provided to patients.
03/2019 to 06/2020
Housekeeper Jefferson Memorial Hospital – City, STATE,
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Removed waste paper and other trash from premises to designated area.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
- Kept building entryway glass clean and polished for professional presentation.
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
- Documented and reported all necessary facility and building repairs observed.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
11/2017 to 03/2019
Cashier/Customer Service Associate Big Lots – City, STATE,
- Processed credit card and debit payments, providing accurate charges and credits.
- Connected with customers to support positive transaction experiences and address service concerns.
- Delivered consistently accurate orders, including fulfillment of all special requests.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals, including all cash drawer management operations.
- Verified accuracy of all online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Provided warranty information to customers purchasing covered items and services.
- Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Expected in
No Degree: Medical Administration
Rasmussen College - Ocala, Fl,
Rasmussen College - Ocala, Fl,
Expected in 05/1987
Ceterficte of Nursing Assistant: Nursing
College of Central Florida - Ocala, FL
College of Central Florida - Ocala, FL
Expected in 06/1985
High School Diploma:
Lake Weir High School - Ocala, FL
Lake Weir High School - Ocala, FL
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School Attended
- Rasmussen College
- College of Central Florida
- Lake Weir High School
Job Titles Held:
- Warehouse Packer
- Housekeeper/Laundry Worker
- Housekeeper
- Cashier/Customer Service Associate
Degrees
- No Degree
- Ceterficte of Nursing Assistant
- High School Diploma
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