Warehouse Order Selector Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with extensive experience in administration industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Customer-centric Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets.

  • Storage organization
  • Product identification
  • Shipping and packaging
  • Picking and processing
Warehouse Order Selector, 04/2019 to 11/2020
Us Foods Holding Corp.Grand Island, NE,
  • Optimized project completion time by multitasking duties using heavy equipment.
  • Pulled merchandise to fulfill orders to specification.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Prepared inventory for shipment by attaching tags and labels.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Placed products on conveyors for final wrapping and shipment.
  • Added labels to products, rotated current stock and professionally arranged merchandise.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Technician, 03/2016 to 03/2019
Kaiser PermanenteLafayette, CO,
  • Managed quality control and maintained high level of customer satisfaction.
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Assembled parts using bolts, screws, speed clips, rivets and other fasteners.
  • Inspected equipment and systems to identify issues and reported problems to repair technicians.
  • Completed logs and job reports for completed and pending service calls at shift end.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Set up and operated production equipment in accordance with good manufacturing practices and SOPs.
  • Monitored and logged all parts and devices used on each service call.
  • Maintained repair status in spreadsheets used in production department quality review meetings.
  • Used power and hand tools to assemble and align component parts.
  • Supervised and enforced regulations surrounding use of herbicides and insecticides for pest, weed and disease control.
Customer Service Representative, 02/2006 to 11/2015
BrenntagChicago, IL,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 75+ inbound calls per day and directed to individuals or departments.
  • Interviewed customers regarding billing issues and reported feedback to management team.
Education and Training
High School Diploma: , Expected in 05/1999
Jess Lanier High School - Bessemer, AL

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Resume Overview

School Attended
  • Jess Lanier High School
Job Titles Held:
  • Warehouse Order Selector
  • Technician
  • Customer Service Representative
  • High School Diploma