Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and punctual Order Selector who works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Reliable with strong ability in order selection, productivity, customer service, waitressing, and call centers. Offering accuracy, speed and a positive attitude. Highly organized, proactive and punctual with team-oriented mentality.

Experienced warehouse professional with skills in operating equipment, organizing supplies and packing high numbers of boxes each day. Knowledgeable about optimal box organization, palletizing and loading strategies.

Overall a highly motivated worker who enjoys a fast paced environment and learning new things. Eager to apply abilities toward new role.

  • Product identification
  • Picking and processing
  • Shipping and packaging
  • Storage organization
  • Heavy lifting
  • Mentoring and training
  • Workload priorities
  • Friendly, positive attitude
  • Flexible
  • Customer service
  • Time management
  • Working collaboratively
Warehouse Order Selector, 10/2014 to Current
Us Foods Holding Corp.Tracy, CA,
  • Picked products by matching numbers and product descriptions using voice audio headset.
  • Reported any damaged products or safety hazards to immediate supervisor.
  • Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.
  • Pulled merchandise to fulfill orders to specification.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
  • Attended company safety meetings and implemented new measures.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of driving equipment to avoid mishaps.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Waitress, 08/2009 to 02/2018
Life Care Centers Of AmericaLa Center, KY,
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Increased sales of high margin menu items through effective upselling.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Inbound and Outbound Calls, 08/2008 to 09/2009
US FidelisCity, STATE,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Attended educational seminars and conferences to develop expertise and improve performance.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Shared detailed information regarding extended warranty options to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
High School Diploma: , Expected in 05/2007
Winfield High School - Winfield, MO

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  • Winfield High School

Job Titles Held:

  • Warehouse Order Selector
  • Waitress
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  • High School Diploma

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