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Summary
Results-driven Management professional with over 20 plus years of experience in Leadership skills, Warehousing operations, Logistics management, 3PL, B2B and E-commerce organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior management, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.
Skills
Policies and procedures implementation
Process improvement strategies
Multidisciplinary collaboration
Incidents management
Multi-unit operations management
Cost reduction and containment
Solutions development
Workforce training
Customer relationship management
P&L Statments
Business development understanding
Workforce Management
Organizational Management
Experience
07/2022 to CurrentWarehouse/Order Fulfillment ManagerGreen Thumb Industries (Gti) | Reno, NV,
Monitored work of warehouse personnel to enforce adherence to SOPs and training standards.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Consistently met company and department objectives within budget and time constraints.
02/2022 to 04/2022Operations ManagerMarley Spoon | Newark, NJ,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
E-commerce and B2B operations focus.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
12/2013 to 11/2021Warehouse ManagerAce Hardware | Elma, WA,
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Provided information to shipping and receiving personnel regarding inventory stock.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Managed warehouse system updates to increase productivity and reduce errors.
Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
Manager off site warehouse operations.
Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
Employed first-in first-out protocols to reduce waste.
Promoted repeat business through development of devoted customer service to loyal clients.
Planned stock quantities according to marketplace demand and sales forecasts.
Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
03/2011 to 12/2013Loss Prevention OfficerKomatsu America Corp | Lebanon, KY,
Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
Gathered loss control data and compiled information into reports for submission to appropriate customers.
Notified security of suspected theft and provided descriptions of individuals and items stolen to help control store losses.
11/2006 to 02/2011Warehouse SupervisorGreen Thumb Industries (Gti) | Warminster, PA,
Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Updated customers and interdepartmental employees on critical shipments upon request.
Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
Developed weekly schedules for warehouse employees.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Supervised scheduling for freight and package shipments and managed return and transfer procedures.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Established and maintained good relations with customers, vendors and transport companies.
02/1999 to 10/2004Operations ManagerPCH Warehouse (3PL) | City, STATE,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Built upon established practice standards to improve operational performance and reduce labor costs.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
Led cross-functional communication initiatives to meet account order timelines.
Education and Training
Expected in 06/2017Bachelor of Science | Business Administration And ManagementAshford University, San Diego, CAGPA:
Expected in 10/2013Associate of Science | Business AdministrationEverest College - Henderson, Henderson, NVGPA:
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