Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Resourceful Warehouse Manager with almost three years of experience directing processing and support warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews. Reliable professional offering years of experience managing inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, work site safety and timely issue resolution. Goal-oriented delivering practical strategies to drive productivity, personnel retainment and process efficiency. Excel in creative problem solving on complex operational issues. Proven success providing leadership to teams of 50+.

  • Database Management
  • Policy and procedure adherence
  • Production planning
  • Proficient in Excel, Word, PowerPoint
  • Staff Management
  • Operations management
  • Cost reduction
  • Data analysis
Work History
06/2018 to Current Warehouse Operations Supervisor Dhl | Hauppauge, NY,
  • Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Onboarded, trained and supervised up to 50-person warehouse staff with strong record of meeting schedule and performance goals.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Performed freight processing functions, assisting associates with irregularities in fragile and oddly shaped freight.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Researched developments in applicable regulations to advise management on necessary changes to company policy and enforce compliance with requirements in warehouse operations.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Oversaw and motivated team of up to 50 employees in warehouse to increase efficiency by 17%.
08/2015 to 06/2018 Director of exercise/Intern Manager Burger King Corporation | Hardeeville, SC,
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised, deployed and monitored processes to boost long-term business success and increase consumer levels.
  • Managed and mentored team up to 10 interns and 50 children from ages 5-17.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Explained services and products to customers in friendly and engaging way.
  • Enhanced supervisory and leadership abilities by working closely with mentoring college students, parents, and children.
  • Oversaw activities of up to 20-person team completing task and events, disciplining and motivating employees to maximize performance.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Pursued every opportunity to learn about nutrition and exercise business at all levels and improve team member support.
  • Planned and implemented team projects to accomplish objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted forecasting to determine possible changes and issues.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
  • Performed customer needs assessments and coordinated resolutions with employees and other one management teams.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Achieved substantial re-signers into programs by using market expertise and business knowledge to make proactive decisions.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Maintained store equipment, including computers, printers and fax machines.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Directed group of 5 to 10 interns handling daily and complex requirements.
  • Excelled in every trainer/nutritionist position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Effectively supervised staff of up to 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Engaged intern prospects and clients prospects through various events, including seminars and workshops.
  • Greeted and welcomed new members, establishing and updating memberships to institute's programs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance on three week basis and conveyed constructive feedback to improve skills.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
08/2015 to 06/2018 Assistant Manager Lenoir-Rhyne University | City, STATE,
  • Monitored security and handled incidents calmly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Oversaw up to 50+ costumers daily.
  • Helped increase visitation by 13% in 1 year after creating insightful marketing and incentive programs.
Expected in 05/2018 Master of Science | Clinical Physiology Lenoir Rhyne University, Hickory, NC, GPA:
  • Coursework in Organizational culture
Expected in 05/2016 Bachelor of Science | Exercise Physiology Lenoir Rhyne University, Hickory, NC, GPA:
  • Minored in Phychology
  • Certified First Aid Warehouse Responder, Red Cross - Until Feb 2022

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School Attended

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  • Lenoir Rhyne University

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