Operations supervisor with more than 20 years of warehouse knowledge and experience possessing comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure. Skilled operations supervisor talented at improving team performance through innovative managementtechniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. HIGHLIGHTS Cost Reduction and containment Inventory Control Troubleshooting and problem solving strategic planning Personable Dedicated Team Builder Authorized to work in the US for any employer
Warehouse Operations ManagerJun 2014 to Current Diebold Inc － North Canton, OH
Leading Effective Meetings Modeling and Coaching effective communication skills Coaching and accountability.
Also manage the global service logistics distribution warehouses located in North America.
Performance is measured against KPIs (key performance indicators), cost management, lean projects and inventory management.
The warehouse includes operations in multiple locations in the USA, 4 supervisors/leads, 60 + associates and 30+Million dollars in inventory.
Scope of Responsibility: Responsible for management of an effective, cost efficient, consistent, service parts warehouse.
To support the development, implementation, and growth of service revenues and profitability by providing world class service parts logistical support.
Project management to include - Planning and implementing of best practice solutions and lean projects within the distribution structures.
Fulfillment and distribution for service parts support to 3000+ DNA field technicians covering $1.0 billion USD in service revenue, international shipments and fulfillment for all product groups to support over 3000 technicians internationally.
Fulfillment and distribution of service parts needs to 50+ distributors, partners and Direct Marketing customers worldwide.
Some essential functions of this position include: Distribution support for DNA and Global service organizations as well repair operations.
Operating budget of $14 Million USD International shipments of $26 Million annually USD at cost Distribution center operating 2 shifts, 7 days per week 60 + associates and order fulfillment of 3000 lines per day.
Warehouse Lead SupervisorApr 2012 to Jun 2014 Distrubution center Average Diebold Inc － North Canton, Ohio
Responsible for two facilities and a total of 76 direct reports full time and contracted help.
I worked between two different facilities, one with distribution logistics and one that deals with scrapping ATM's and recycling materials in an environmentally friendly way.
Responsible for coaching and mentoring other warehouse supervisors within our operation.
I also delegated tasks within the supervisor team to accomplish projects by their due dates.
Responsible for first and second shift picking, packing and shipping operations for both domestic and international departments.
Responsible for maintaining lines per hour production goals, scheduling orders, disciplinary actions, mentoring and coaching all associates, interviewing, hiring and on-boarding of new associates.
Responsible for all duties of previous position as warehouse supervisor.
Warehouse SupervisorSep 2002 to Apr 2012 Diebold Inc － North Canton, OH
Responsible for 42 direct reports and 22 indirect reports full time and contracted help.
Responsible for pulling clock times and entering into payroll.
Planned and scheduled all daily operations in picking, packing and shipping.
Scheduled branch and customer orders on a daily basis to maintain operation fill rates.
Made sure product is received and stocked in a timely fashion as well as overseeing our repack department where items are broke down into one offs from bulk container shipped by the supplier.
Handled hotlines to address root cause and corrective action for customer errors.
Dealt directly with customers and technicians on any issues or any special requests.
Responsible for insuring cycle counts are done in a timely fashion by part classification.
Council/Mentor to associates as well as review them on an annual basis.
Responsible for all PM's/Service on equipment and machinery in the operation.
Worked directly with suppliers on negotiating price for products and services.
Placed PO's in Oracle and worked with our procurement team and accounts payable department to make sure invoices were paid.
Worked to provide KanBan parts to our repair shop in a timely fashion so that production was not stopped or delayed.
Senior Warehouse PersonDec 1993 to Aug 2002 Diebold Inc － North Canton, OH
Responsible for all functions in shipping and receiving.
Unloaded and loaded trucks, cycle counts received supplier orders on BAAN and Spins Systems.
Received excess returns and credited the technician's branch.
WIP) Work in Process-received in damaged or non-working parts, credit technician and hold parts by stocking until needed for scheduled repair then reverse logistics the parts to the repair shop as needed for their production schedules.
Entered transactions in the system to move materials from branch to branch.
Picked, packed and shipped orders on both first and second shift.
Hand loaded UPS/FedEx trucks and preformed closeouts for the end of day.
High School Diploma1992Springfield High School － Akron, OH
HAZMAT training Global logistics Current Forklift Certification Forecasting Certified Pallet Jack Operator Purchasing Hazardous Materials Endorsements Familiar with WMS Excellent sense of direction Materials lifecycle Deadline-driven Project management LTL knowledge Reverse logistics