Warehouse/Merchandiser Resume Example

Delivered appliances to the customers homes as well as installed the appliances into their homes.

• Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
• Positioned blocks and ties around items to secure cargo during transit.
• Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
• Contacted customers prior to delivery to coordinate delivery times.
• Resolved customer complaints and adjusted orders.
• Reviewed over 20 daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
• Completed daily pre-trip inspection checklist before first delivery.
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
• Handled merchandise in accordance with product handling standards.
• Operated delivery vehicles 5 days per week, averaging 200 miles on road and 20 customers served.
• Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Notified customers of delays, decreasing calls to support.
• Answered customer questions regarding shipments.
• Obtained signatures on all invoices and credits to stay on top of paperwork requirements.

• Unloaded incoming trucks and stocked merchandise in correct storage areas.
• Checked online order receipts for customers and retrieved merchandise shipped to store location.
• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
• Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
• Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
• Kept stockroom clean and neat for maximum productivity.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
• Helped customers load bulky and heavy items into vehicles after purchase.
• Operated forklift to elevate or place merchandise in appropriate areas.
• Replenished inventory with focus on addressing customer needs.
• Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.

• Contributed to team-based environment to maintain line productivity and meet expected deadlines.
• Supported QA measures by visually inspecting items and removing defective elements.
• Used established assembly instructions to complete jobs in efficient and accurate manner.
• Maintained work area safety and appearance, focusing on safety, organization and cleanliness.