warehouse manager operation support manager resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Operation Support Manager with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Skills/Abilities
  • MS Word
  • MS Excel
  • MS Office
  • Problem solving
  • Logistics and Supply Chain Software
  • Workforce Management
  • Policy Development
  • Continuous Improvements
  • Shipping and Receiving
  • Shipping Activity Oversight
  • Verbal and Written Communication
  • Warehouse Safety Programs
  • Maintenance and Repair Orders
  • Inventory Management
  • Equipment Maintenance
  • Facility Maintenance
  • Operations Planning
  • Billing and Invoicing
  • Vendor Relationship Management
  • Heavy Lifting
  • Data Interpretation
  • Forklift Operation
  • Standards Documentation
  • Operational Efficiency and Safety
  • Emergency Operating Procedures
  • Freight Handling
  • Outgoing Shipments Oversight
  • Distribution and Warehousing
  • Daily Operations Management
  • Reporting
Work History
08/2015 to 03/2022 Warehouse Manager/Operation Support Manager Arctic Wolf Networks | Chicago, IL,
  • Was in charge of managing and monitoring inventory levels for 10 districts throughout the company in Michigan, Ohio, Arkansas, Texas, Oklahoma, and Colorado
  • Manage and clean warehouse, grounds, and setting up and contacting service/ maintenance providers for continuous upkeep throughout the facility and equipment such as forklift, automatic doors, dock levelers, sprinkler and ground upkeep, electrical, heat and air, freezer, and office cleaning
  • Answering phone calls and replying to emails to schedule inbound deliveries, coordinate scheduled warehouse maintenance, talking to inbound truck drivers for directions, finding other providers to come work on special projects, communcaite to various departments and employees within the company and master distributor
  • Provide sales team with support such as loading field trucks with product, working with other districts to correct inventory variances, inbound shipments arriving to various districts, purchasing support equipment (i.e
  • Manual pallet jacks, hand trucks) to help improve and work more efficiently, productively, and safer
  • Facility supervision and direct warehousing responsibilities of all stored product, equipment, and materials within the facility as well as, creating standard operating procedures (SOP) and other directives and guidelines for the company owned facilities to operate by
  • Directing and spotting inbound trucks backing into dock doors, checking trailers prior to unloading shipments, looking over the Bill of Lading (BOL) for accuracy, unloading shipments, rotating product for first in last out, signing BOL and making any corrections and documenting any damages for correct billing
  • Building strong relationships with cross department cooperation to meet and achieve company goals, set up and establish routine maintenance with vendors and other business partners to keep equipment meeting the daily work needs
  • Continuous improvement of facility through various projects such as not having the plant room flood anymore, have the office spaces repainted, having the dock areas repainted, putting in bollards to protect the gate opener from being hit, having the dock shelters repaired, having the parking lot repainted, replaced the dead landscape with new plants and trees
  • Fleet support through washing the fleet trucks and inspecting while washing for any damages or issues that would be potential DOT violation or keeping the truck from being in service
  • Support and monitor inventory levels daily at third party owned facilities in Arkansas, Colorado, Ohio, Michigan, Texas
  • Also, having good relationship and communication between myself and these third party owned facilities to any changes in work scheduling, weather events that could cause shut downs or delays, or for equipment transfer
  • Support District managers in inventory issues and special projects by helping them in coordinate between field members, facility, and other third party members that might be involved with the issue
  • Coordinate and schedule equipment transfer from districts to district or district to customer sites
  • This entails getting what is being shipped, when it will be ready, setting up the delivery, communicating to all parties involved on the date and who is transporting, making sure the facility is aware of a LTL truck is coming, and the proper people within corporate know to take this out inventory and proper billing
  • I was the person responsible for the largest product withdrawal within Hunt Brothers Pizza
  • I had to orchestrate the withdrawal of breakfast pizza out of each district warehouse (14) in states such as: Michigan, Ohio, Colorado, Texas, Oklahoma, Arkansas, Mississippi, and Alabama
  • I had to contact each District Manager to get what was put back into the warehouse from the field, with each third party owned facility of how much product was in their system, and then contact the waste disposal company to drop a trash container and get the proper documentation of proof of destruction (photos and certificate) to turn into our master distributor for insurance purpose
  • After contacting all parties I would then have to talk to each facility to insure that the dumpster was dropped off and give them the proper way to destroy the product
  • Once the facility threw away the product, I would then contact the waste company to pick up and take to the landfill
  • Get the photos from the waste company and the facilities and turn them into the master distributor
  • Had to oversee and approve BOL invoices from third party warehouse
  • I had to receive the BOL from the warehouse for inbound deliveries
  • Then receive the invoice bill from facility and check that what they charged the company was correct and we received that product
  • Then send the approval to accounting so they could pay the invoice.
06/2013 to 08/2015 Account Representative TBHC Delivers, Hunt Brothers Pizza | City, STATE,
  • Assist Account Managers on route with all duties such as loading product on fleet truck, checking product levels, submitting customer orders, pulling and verifying with customer correct product about, replacing and rotating product for customer, putting up new marketing, answering store owners and/or managers questions or concerns, receiving payment for product, making order for product for the next day's route, doing inventory levels, and deposit of money to the bank
  • Fill in as an Account Manager when one is sick or on vacation by running their routes and handling all the duties listed in previous section
  • Assist District Manager with installing new stores by putting up the pizza shop, marketing, and training employees on the program
  • Also with help with other various task like going to existing stores and cleaning the pizza shop or oven, training new employees on the program or cleaning of equipment, making hot shots to customers out of product so they can continue business as usual
  • Had to know where each of the store locations were within the district, who was responsible for that store, and where the product was located within the store
  • Customer service for the company, I was the face of the company for the customer and had to have the knowledge to answer their question or find the answer for them
  • That could mean talking face to face with them or over the phone
  • Maintaining an accurate driving log before there was electronic logs to make sure I was within the DOT standards
  • Travel to other districts or states to cover for shortages in other areas
  • I would have to cover for at least a week to run route for an Account Manager being out due to injury, sickness, or vacation
  • Have to service the stores just the same as if I was in my own district
  • Received the highest award for my position back in 2014 as the Account Representative of the Year for the entire company.
02/2008 to 06/2013 Inside/Outside Security Officer Riverwind Casino | City, STATE,
  • Make sure parking lot and all vehicles are secure
  • I would do a continuous roving of the outside facility going up and down isle in the parking lots
  • Watching or confronting anyone acting suspicious around vehicles, by doing this I was ensuring the safety of all employees and patron on the property
  • Directing traffic if there is an accident or emergency crew were entering the property
  • Assist patrons and other employees with various duties
  • I would escort patrons with large winning to their vehicles
  • I would have to be present for when an employee needed to open the slot machines for any type of maintenance, escort any money or witness any large transaction of money, the destruction of playing cards
  • Assist with armored transport when they were on the premises
  • Walked with them on site to ensure their safety and be an extra deterrent for potential suspects
  • Maintain and monitor access points of permitted areas
  • This was when special events or concerts were happening
  • When an outside door access was needing to be open to bring in or out equipment or personal
  • Maintaining confidentiality and safeguards of information from individuals involved in an incident
  • This was critical because most of the time we would be working with local, county, or tribal police
  • They would use our reports
  • Customer service training was another critical part of my job
  • I had to be personable and relatable to the customer
  • They would come up to me as a security personal to ask for help in finding their vehicle, vehicle being hit or broken in, missing the rest of their party are such examples
  • Also, as an employee, I was an ambassador of the casino, but also the Chickasaw tribe and people
  • I was Basic Life Support qualified
  • This was standard for my position and working around various type of people and motor vehicles
  • I had to be knowledgeable and assist others that would be in need
  • To be a security officer you needed to pass back ground check and have a security clearance to hold this position with no outstanding warrants, criminal association, or finical troubles.
01/2003 to 01/2008 Aviation US Navy, Bataan, LHD | City, STATE,
  • Ordnanceman
  • Fixing and maintaining ammunition transport equipment
  • This would include the manual pallet jacks, slings, cargo nets, and skids that would move the ordnance around the ship or that the helicopters would use to transport materials to and from the ship
  • Building, handling, and loading of ordnance for aircraft
  • This could be rockets, missiles, bombs, or pyrotechnics (chaff and flare)
  • Also the same handling and movement of small arms ammunition for personal
  • Forklift operator for movement of ammunition/supplies
  • I had this qualification for over 3 years for various types of forklift on the ship
  • I was request for any underway replenishment to move pallets of food and other materials on the flight deck and hanger bay
  • Also, assisted with an ammunition on load (where we loaded the ship with the weapon payload for deployment ready status) and an off load (where we unloaded all the ordnance off the ship so that they could go into dry dock for maintenance and repair)
  • Responsible for handling and ordering supplies for Weapons Department
  • I was the supply officer for the whole department
  • I would order what supplies the department need
  • I was the one that would talk to the Supply Department about needs and getting the correct items to ensure
  • Honorable Discharge
  • Answered and directed phone calls to other workstations, divisions, and departments
  • Also, working and manning weapons elevators and sound powered phones to communicate ordnance movement between weapon magazines, hanger bay, and flight deck
  • Aviation Warfare Qualified
  • This is the basic knowledge of all things in the aviation field of the Navy such as: each of the different jobs/ fields, aircrafts, ships, and naval air history, as well, as ship specific details
  • Two deployments to the Persian Gulf, crossing the Suez Canal four times, and becoming a shellback
  • Working in the Ship Armory as a ship armor, issuing small arms for people on watch, safe loading and unloading of small arms, being qualified in various small arms, standing armed watches, being a gun safety line officer for small arms qualification.
Expected in 09/2012 to to Bachelor of Arts | Operational Management And Business Analysist Ashford University, San Diego, CA GPA:

GPA 3.44/4.0

Expected in 11/2010 to to Associate of Arts | Business Ashford University, Clinton, IA GPA:

GPA: 3.61/4.0, : Cum Laude

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Resume Overview

School Attended

  • Ashford University
  • Ashford University

Job Titles Held:

  • Warehouse Manager/Operation Support Manager
  • Account Representative
  • Inside/Outside Security Officer
  • Aviation


  • Bachelor of Arts
  • Associate of Arts

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