LiveCareer-Resume

warehouse manager resume example with 18 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Seasoned Customer Support Manager bringing over 10 years in sales management and support. Skilled people motivator with proven leadership abilities eager to go the extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure and time sensitive scenarios.

Skills
  • Customer care, mentoring, and training
  • Team leadership and motivation
  • Skilled in SAP & Citrix
  • Upholding safety standards
  • Decision-making
  • Application installations
  • Remote technical assistance
  • Technical troubleshooting and diagnosing
  • MS Office proficiency
  • Employee team supervision
  • Purchasing management
  • Flexible working styles
  • Remote desktop services and support
  • Hardware upgrades
  • LAN/WAN networking setup and maintenance
  • Call center experience
  • Web design in HTML and PHP
  • Improvisational theatre educator and leader
Experience
Warehouse Manager, 04/2016 - 12/2020
Dexter Magnetic Technologies IL, State,
  • Organized warehouse. Maximized space for stock, high-volume traffic zones and efficiency.
  • Established and maintained network infrastructure.
  • Monitored equipment for mechanical issues and organized requisite repairs.
  • Secured materials and equipment to meet warehouse daily operational needs.
  • Maintained appropriate staffing levels and trained staff on processes to reduce shipping times.
  • Managed day-to-day shipping and receiving activity, regularly 50+ order per day.
  • Supported customer service department by assisting with order quotes and placement.
  • Maintained communication with cross-functional teams to quickly identify and resolve problems.
  • Efficiently dealt with request changes and unexpected events to ensure timely product delivery to customers.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Spearheaded special projects throughout product life cycles.
  • Coached warehouse team on FIFO monitoring.
  • Maintained and upgraded office systems and hardware.
Technical Support Specialist, 05/2003 - 04/2016
Alchemy Systems Farmington Hills, MI,
  • Provided first-level support to remotely troubleshoot software and hardware issues.
  • Maintained knowledge base articles with current repair process procedures for support actions.
  • Set up new desktop systems and configured laptops for end users with requested software.
  • Maintained software with latest patches/updates to prevent unauthorized access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Reviewed network policies in infrastructure to elevate sub-optimal areas and develop solutions.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
Director of Operations, 08/2007 - 09/2009
Performance Food Group Oneonta, NY,
  • Directed all day-to-day operations of Music/Theatre Studio to provide safe and enjoyable guest experience.
  • Optimized productivity, market knowledge, streamlined overall program efficiency, and boosted profitability with strong strategic relationships with clients and community.
  • Managed work and staffing assignments based on project requirements and individual team member skill set.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Achieved cost-effective procurement outcomes by establishing strong relationships with vendors/partners and negotiating well to maintain proper inventory needs.
Customer Support Representative, 12/2002 - 08/2007
Commercehub Seattle, WA,
  • Assisted approximately 70 customers each day with MSDN and Microsoft Technet questions.
  • Assessed customer needs, advised special pricing opportunities and upsold products/services to maximize sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained customer database with customer conversations, user requests, problems and solutions.
  • Trained 6 new employees each quarter in process/procedures to maximize team performance and provided second-level support.
  • Developed training materials, and authored knowledge base articles in Wiki for training and support use.
Education and Training
: Computer Science, Expected in
-
DeVry - Fremont, CA,
GPA:
Status -
: General Education , Expected in
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Diablo Valley College - Pleasant Hill, CA
GPA:
Status -
High School Diploma: , Expected in
-
De La Salle High School - Concord, CA,
GPA:
Status -
Accomplishments
  • Designed system allowing Windows and Mac systems to fluidly communicate through an interoffice network.
  • Hired to lead workshops on organizational communication for other companies.
  • Increased clientele base by 35% through marketing endeavors.
  • Implemented new calendar system to track appointments.
  • Established workaround during companywide intranet outage to ensure same day processing and shipping of all incoming orders.
  • Developed and launched internal help desk, improving overall operations.
  • Received several performance awards including recognition from Microsoft.
  • Rolled out new accounting software/server on time and under budget.
  • Developed and implemented virus prevention strategy, protecting confidential company records.
  • Rewired all computer connections to the server to speed up systems, remove unnecessary lines, and streamline locating trouble spots in the future.

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Resume Overview

School Attended

  • DeVry
  • Diablo Valley College
  • De La Salle High School

Job Titles Held:

  • Warehouse Manager
  • Technical Support Specialist
  • Director of Operations
  • Customer Support Representative

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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