Warehouse Manager Resume Example
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WAREHOUSE MANAGER
Summary
An ambitious and results-driven individual with the highest professionalism and people skills. Posses strong communication skills and is willing to collaborate as a team, but can take initiative and demonstrate leadership skills. Ability to deal creatively and practically with administrative problems/issues and interact effectively with colleagues and clients.
Skills
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Experience
Warehouse Manager, Goexpedi, July 2019-CurrentPoteet , TX
- Project managed warehouse system updates to increase productivity and reduce errors.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Established and maintained good relations with customers, vendors and transport companies.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Managed vendor relationships to support supply chain and maintain product quality.
- Inspected all equipment, recommending repairs or replacements as needed.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Customer Service Team Lead, Conduent Incorporated, April 2017-July 2019Burtonsville , MD
- Promptly answer, triage, evaluate and prioritize incoming live and electronic requests for service.
- Effectively communicating with colleagues, departments, service partners, patients and customers.
- Maintain a calm and professional demeanor at all times, not limited to stressful and time sensitive situations.
- Demonstrates a working knowledge of HIPPA laws, corporate policy and procedures, and company rules and regulations.
- Maintained a high degree of familiarity and compliance with established transfer center expectations daily.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Directed team of 7 associates handling high priority calls.
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
- Worked with managers to develop service improvement initiatives.
- Documented conversations with customers to track requests, problems and solutions.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Kitchen Manager, Tkc Holdings, November 2016-April 2017Elkridge , MD
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Completed regular line checks to maximize quality assurance.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Coordinated preparation of customer meals and monitored food handling for safety purposes.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
- Interviewed, hired, and supervised back of house staff.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
- Received, organized and rotated paper goods and food ingredients.
Fry Cook, Marriott International, June 2014-November 2016Cleveland , OH
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Made adjustments to food items to accommodate guests with allergies or specific dietary concerns.
- Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
- Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
- Properly labeled and dated all food products to ensure safekeeping and sanitation.
- Organized kitchen and walk-in freezer to enable all employees to easily find items.
- Regularly restocked all kitchen supplies and food items to properly prepare for food service.
- Monitored freshness and condition of prepared foods by checking expiration dates and heat lamp temperatures.
- Kept stations stocked and ready for use to maximize productivity.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Adhered to food safety and HACCP regulations to prevent contamination of food.
- Assisted in preparation of menu items such as steaks, burgers and sandwiches.
- Communicated with kitchen staff to complete orders quickly.
- Checked temperatures for food items during cooking, holding and serving.
- Handled waste management duties by properly and safely disposing of all trash at end of shift.
- Restocked and rotated food products using first-in, first-out method.
Education and Training
Some College (No Degree)Business, , Miami Dade College, CityState
High School DiplomaCoral Park Senior High School, , CityStateJune 2016
Some College (No Degree)Bartending, , ABC Bartending, CityState
Languages
Bilingual in both Spanish and English
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Resume Overview
School Attended
- Miami Dade College
- Coral Park Senior High School
- ABC Bartending
Job Titles Held:
- Warehouse Manager
- Customer Service Team Lead
- Kitchen Manager
- Fry Cook
Degrees
- Some College (No Degree)
High School Diploma
Some College (No Degree)
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