Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Along with working as a server and restaurant supervisor, I have also been raising a severely disabled child for the last 17 years and have been a dedicated caregiver for my mother with Alzheimer’s. Through this, I’ve gained a lot of life experience that I have to offer such as an ability to anticipate and address physical and emotional needs, to multitask, to schedule and manage appointments, coordinate and train all household support.

Skills
  • Full service restaurant background
  • Restaurant operations management
  • Customer service best practices
  • Adaptable
  • Hiring and training
  • Supervisory skills
  • Stable work history
  • Organization and prioritization
Education and Training
Northwestern Michigan College Traverse City, MI Expected in : Elementary Education - GPA :
Experience
Hajoca Corporation - Warehouse Manager
Hudson, NH, 04/2021 - Current
  • Managing vendor relationships to support supply chain and maintain product quality.
  • Planning stock quantities according to marketplace demand and sales forecasts.
  • Establishing and maintaining good relations with retailers and vendors
  • Using logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
  • All shipping and receiving
  • All sales and marketing for Up North Michigan apparel
  • Maintaining websites, processing and shipping all online orders
Eataly - Restaurant Server/Restaurant Floor Manager
New York, NY, 02/1998 - 12/2007
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
  • Adhered to all food safety regulations.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created weekly schedules for servers, busters, and host staff o keep every shift well-staffed during holidays and busy periods.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
The Grand Traverse Dinner Train - Restaurant Server/ Manager
City, STATE, 03/1996 - 03/1998
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
  • Instructed new staff members on food handling procedures and service techniques.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Calculated charges, issued table checks and collected payments from customers.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Schelde’s Grille & Spirits - Restaurant Server
City, STATE, 02/1997 - 02/1998
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Increased sales of high margin menu items through effective upselling.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

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Resume Overview

School Attended

  • Northwestern Michigan College

Job Titles Held:

  • Warehouse Manager
  • Restaurant Server/Restaurant Floor Manager
  • Restaurant Server/ Manager
  • Restaurant Server

Degrees

  • Some College (No Degree)

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