warehouse lead resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective customer service skills. Accomplishments Awarded the Book of Distinction award in 2019 with Scholastic, this is the highest award they give. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

  • Warehouse Functions
  • Data Entry
  • Attention to Detail
  • Stocking and Replenishing
  • Teamwork and Collaboration
  • Staff Training
  • Heavy Lifting
  • Safety Procedures
  • Supervisory Experience
  • Excellent With Numbers
  • Safety and Compliance
  • Verbal and Written Communication
  • Critical Thinking
  • Problem-Solving
  • Quality Control
  • Organization and Categorization
  • Quick Learner
  • Reports and Spreadsheets Generation
  • Warehouse Coordination and Support
  • Motivated Team Player
  • Decision Making
  • Goal Setting and Prioritization
  • Call Center Operations
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Call Documentation
  • Building Customer Trust and Loyalty
  • 50 wpm Typing Speed
  • Data Entry and Maintenance
  • Customer Support
  • Payment Processing
  • MS Office
  • Administrative and Office Support
  • Inbound and Outbound Calling
  • Microsoft Office Suite
  • Document and Records Management
  • Microsoft Office
  • Computer Skills
  • Time Management
  • Excellent Attention to Detail
  • Relationship Building
  • Understanding Customer Needs
  • Customer Service
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Team-Oriented and Cooperative
  • Policies and Procedures Adherence
  • Remote Office Availability
  • Work Prioritization
  • Computer Proficiency
Warehouse Lead, 08/2013 - Current
Championx Corp. , CA,
  • Working manual Pallet Jacks to move product around
  • Assist with new hire training in table and cases
  • Critical thinking targeting performance skills, production issues by implementing step-by-step process that helped identified problem to targeting solution
  • Presenting daily start up meeting
  • Make sure day to day production is followed with wave calculator and metrics
  • Organize workflow and make sure associates know their tasks at hand
  • Monitor employee productivity and provide constructive feedback and coaching
  • Coach, Mentor and Motivate team daily
  • Help with daily production when associates are absent
  • Ability to lead and direct associates daily
  • Meet and Prioritize deadlines
  • Assist Branch Manager and Supervisors with production planning
  • Maintained morale and motivation
  • Attend production meetings with BM, Supervisors
  • Making sure metrics are being met
  • Make sure the team is using all tools properly and ensure safety
  • Perform basic Supervisory tasks when supervisors are absent
  • Oversee warehouse staff and maintain efficiency in a fast-paced environment
  • Oversee daily operations and shipping and handling processes
  • Supervise warehouse operations by managing employees during shifts
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
  • Maintained top performance standards while working in hot warehouse environment
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety
  • Used hand-held scanners and physical logs to accurately track item movements
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
  • Deliver updates on anticipated task completion times
  • Monitor performance and safety practices of 40-person warehouse staff.
Managing Cosmetologist, 04/2007 - Current
, ,
  • Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Collected payment from customers and scheduled next appointments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
Customer Call Center Lead, 02/1992 - 04/2004
  • Handled calls promptly and with courteous professionalism
  • Completed call documentation while speaking with customers
  • Processed orders, service requests and applied information to customers
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Directed team of 4 associates handling incoming calls.
  • Managed customer concerns with calm demeanor and knowledgeable service.
  • Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
  • Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Strengthened customer retention by offering discount options.
Customer Service/Office Admin, 12/1988 - 02/1992
Claire's Home Office City, STATE,
  • Data Entry of orders, Heavy customer service in person and via phone
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Respond to e-mails
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
Education and Training
Bachelor of Arts: Business, Expected in 06/2025
- , New Hampshire
Status -
Associate of Science: Medical Billing And Coding, Expected in 10/2022
DeVry University - Naperville, IL
Status -
Associate of Arts: Business, Expected in 05/2022
Southern New Hampshire University - Hooksett, NH
Status - License: Hair Design
Associate of Arts: Cosmetology , Expected in 05/2007
Pivot Point Academy - Bloomingdale, IL,
Status -
High School Diploma: , Expected in 05/1989
Hoffman Estates High School - Hoffman Estates, IL,
Status -
  • Recognized as Employee of Scholastic for outstanding performance and team contributions. Received highest award at Scholastic in 2019.

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Resume Overview

School Attended

  • DeVry University
  • Southern New Hampshire University
  • Pivot Point Academy
  • Hoffman Estates High School

Job Titles Held:

  • Warehouse Lead
  • Managing Cosmetologist
  • Customer Call Center Lead
  • Customer Service/Office Admin


  • Bachelor of Arts
  • Associate of Science
  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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