warehouse associate team lead resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Warehouse Associate versed in warehouse operations and logistics. Possesses exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals.  Safety-oriented, knowledgeable about proper handling of heavy machinery, including pallet jacks, cherry pickers and forklifts. Works well independently and as part of a team. Advanced knowledge of ERP and WMS distribution systems. Self-motivated and willing to work a flexible schedule. Highly motivated and results-driven warehouse professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills. History of being an effective team member with full understanding of standard operating procedure and team needs. Well-versed in using Excel to create and update tracking spreadsheets. Efficient Warehouse Associate with significant training in word processing and spreadsheet management. Skilled at managing multiple, concurrent projects with competing priorities.  Proactive Warehouse Associate recognized for years of hands-on experience in shipping and receiving freight and picking and pulling stock. Expertise in wrapping, boxing, labeling and maintaining logs. Strong, in shape and comfortable lifting up to 100+ pounds at once. Skilled at working efficiently, correctly and quickly.  Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Warehouse Associate bringing extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management. Able to identify problems and implement solutions quickly with minimal amount of input from end-users. Safety-oriented Warehouse Associate knowledgeable about proper handling of heavy machinery, including pallet jacks, cherry pickers and forklifts. Works well independently and as part of a team. Skilled in contributing to warehouse operations through the efficient receiving, inspection, storage and retrieval of diverse materials, boxes, crates and pallets. Bringing 10 + years of related experience and the dedication to meet production and quality standards.

  • Excellent time management
  • Basic mathematical aptitude
  • Familiar with WMS
  • Physically fit and agile
  • Current Forklift Certification
  • DOT regulations
  • Computer-savvy
  • Global logistics
  • Warehouse management systems
  • RF, Extranet scanning
  • Quality assurance and control
  • Logistics
  • Delivery scheduling
  • Furniture assembly
  • Assembly and production
  • Lifting and sorting
  • Forklift operations
  • Purchase order verification
  • Inventory control
  • Microsoft Office
  • PowerPoint
  • Web and social kills
  • Warehouse and manufacturing operations
  • Labeling and boxing
  • Maintenance procedures
  • Safety awareness
  • Quality assurance inspections
  • Replacing parts
  • Customer relations
  • Warehouse and fulfillment
  • LTL knowledge
  • Deadline-driven
  • Fast learner
  • Certified pallet jack operator
  • Safety-conscious
  • Proficient in MS Office
  • OSHA requirements knowledge
  • Quality management systems knowledge
  • Excellent sense of direction
  • Warehouse environment safety
  • Warehouse operations
  • Forklift certified
  • Leadership and team building
  • Shipping and receiving
  • Box lifting
  • Customer service-oriented
  • Loading and unloading
  • Order picking and processing
  • Operations support
  • Safety and compliance
  • Inventory management
  • Spreadsheets
  • Microsoft Access
  • HAZMAT training
  • Data entry
  • Conflict resolution
  • Inspection reviews
  • Public speaking
  • Strong verbal communication
  • Team leadership
  • Self-motivated
  • I have the desire to lead by example with a grace of authority, embracing and adapting to change and maintaining respect, dignity and compassion
  • I am always learning! I am proactive in seeking out education, training and growing perspective
  • I take pride in my work
  • I love checklists. You like to stay busy, balance priorities and utilize your organizational skills
  • I understand retail is an ever-changing industry and remain flexible with my schedule
  • Materials preparation
Work History
12/2019 to Current
General Merchandise Stocker Food City Athens, TN,
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Unloaded arriving product stock and moved to store display areas.
  • Unloaded daily delivery trucks using equipment such as Type and Type to quickly remove and stage products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting and stocking merchandise.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Checked packages and merchandise for damage and notified vendors.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Checked and pulled defective or expired products from shelves.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Organized warehouse and stockroom areas using forklift and pallet jacks.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Blocked and faced products on displays and shelves in accordance with company policy.
11/2016 to 04/2019
Warehouse Associate, Team Lead Caterpillar Il, IL,
  • Picked up incoming stock and delivered materials to designated locations
  • Picked purchasing orders for specific routes according to pick sheets
  • Divided cargo received by purchasing order number into the carton(s) intended location
  • Stacked and stored pallets at the end of the shift to keep warehouse neat, clean and organized
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards
  • Directed warehouse associates
  • Assembled white glove orders to be shipped to customers (Upon Customer's Request) and prepared all shipping documentation
  • Confirmed accuracy, quality and quantity of materials received
  • Entered quantity received against the purchase order in the computer system
  • Assembled orders and picked items for shipment in an accurate and timely manner, staging orders to assigned doors
  • Inspected products for defects and damages and examined inbound and outbound shipments including driver returns
  • Worked safely around moving machinery
  • Verified received packages with freight records
  • Recorded daily driver delivery returns and obtained customer signature on delivery receipts
  • Verified the quantity and description of materials received by checking merchandise against the packing list for mislabeled items and noted the condition of the carton(s) and the actual product
  • Communicated at all organizational levels
  • Loaded and unloaded ship cargo
  • Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations
  • Sorted cargo before loading and unloading
  • Processed home delivery returns
  • Moved freight, stock and other materials to and from storage and production areas and loading docks
  • Loaded and unloaded palletized freight weighing up to 700 pounds onto trailers for delivery
  • Operated PC and Wayfair-based computer systems with a high level of accuracy. (Extranet), (HighJump)
  • Stacked and piled lumber, boards and pallets
  • Tracked time spent on assignments each day for productivity reporting
  • Swept floors and stored equipment at the end of each shift
  • Received, stored and shipped goods and materials
  • Trained staff on material handling processes to reduce product damage, carton damage
  • Operated forklifts and other heavy machinery safely
  • Unloaded cargo from truck with hand trucks and pallet jacks
  • Redirected shipments en route in response to customer requests
  • Produced daily returns reports using advanced Excel, Google Docs spreadsheet functions
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Maintained a clean work area
  • Supported administrative duties, including delivery scheduling, submitting tickets to case management team(s), open & inspecting all returned deliveries for damages defects, repaired cartons and cleaned dirty incoming freight clean of dirt and footprints
  • Ensured that all goods were delivered to the customer on time and in excellent condition
  • Prepared delivery loads for shipment
  • Managed, transmitted and filed delivery paperwork
  • Obtained all pertinent information on orders including product specifications along with delivery address, delivery types, date and contact information
  • Inspected merchandise for damage and accuracy against order documents
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents
  • Kept warehouse clean and organized by performing areas of pride and quality check
  • Recorded daily delivery information and obtained customer signature on delivery tickets
  • Inspected products for defects and damages and examined incoming and outbound shipments
  • Stacked and transported live orders to storage locations
  • Recorded Numbers of units handled and moved using daily production sheets and work tickets
  • Assisted warehouse improvement initiatives to advance operational efficiencies
  • Operated PC and RF-based computer systems with a high level of accuracy
  • Adhered to all requirements and regulations for interstate HAZMAT carriers
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles
02/2015 to 06/2016
Order Selector Ups Belleville, MI,
  • Safely operated all warehouse equipment, including forklifts and pallet jacks.
  • Packed products according to company specifications.
  • Utilized an RF scanner to pick items to their assigned routes, doors.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking a similar role where outstanding packing skills and a strong commitment to safety will be valued.
  • Organized aisles so forklift operators could move freely through the warehouse.
  • Tracked time spent on assignments each day for productivity reporting.
  • Picked products for specific routes according to pick sheets.
  • Trained new warehouse employees on safety procedures.
  • Utilized an RF scanner to pick items to the proper bins.
  • Selected products from specific locations based upon customer orders.
  • Unloaded trucks as soon as they arrived with deliveries.
  • Entered information regarding each package into the company computer system.
  • Picked up incoming stock and delivered materials to designated locations.
  • Maintained accurate stock records and schedules.
  • Divided cargo received by account Number and intended location.
  • Joined company's Safety Committee to provide insight into accident prevention in the warehouse.
09/2014 to 10/2015
Auto Mechanic Cedar Fair Entertainment Company Sandusky, OH,
  • Repaired brake, exhaust, electrical and other systems to optimal specifications
  • Performed safety and emissions inspections
  • Changed, rotated and balanced tires
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
  • Repaired suspensions and aligned vehicles
  • Attended safety meetings and implemented policies with junior team members
  • Completed minor maintenance such as replacing gaskets, flushing coolant and performing tune-ups
  • Used specialized tools to detect leaks in gas and refrigerant systems
  • Trained and coached employees on procedures for completing all types of repairs and maintenance actions
  • Maintained cleanliness, safety and efficiency of garage
  • Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases
  • Accurately read, understood, and carried out written instructions
  • Attended monthly safety meetings to ensure machine operation safety
  • Responded to customer telephone calls, emails and in-person requests for assistance
  • Explained estimates and determined repair timelines to enhance customer satisfaction
  • Maintained compliance with dealer and manufacturer standards for all repair and maintenance actions
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of the systems
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight
  • Learned all systems and components in GREEN and Hybrid vehicles
  • Utilized skills in welding, soldering and fabrication to complete repairs
  • Completed customer orders and warranty services according to manufacturer specifications
  • Communicated issues to leaders and helped develop solutions
  • Procured, organized and managed parts inventories
  • Sought out opportunities to gain new skills in different areas of vehicle repair and maintenance
  • Troubleshot and diagnosed faults with all types of vehicle systems and components
  • Mastered ASE, AC Delco and trained new employees on proper procedures
  • Worked on Hybrid, Sports Cars, Midsize/Compact SUV's, Large Cars, Compact/Midsize Pickup Trucks and domestic/foreign vehicles on a regular basis
  • Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise.
Expected in 2014
Oneonta Job Corps Academy - Oneonta, NY
  • Elected to Oneonta Job Corps SGA for Student Government Association in 2012.
  • Received my GED while enrolled in Job Corps along with my CTR in Automotive Technology and Auto Body, Collision Repair in 2014.
  • Coursework in AC Delco, ASE (Automotive Services Excellence) and NSF (National Sanitation Foundation).


  • Received November 2018 “Employee Of The Month” recognition from Wayfair.
  • Worked directly with HDS's, HDC's, EMT's,  Delivery Team Managers to ensure driver returns arrived back to the warehouse and the condition the carton(s) returned, etc.
  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Training
    Responsible for training all new employees to ensure continued quality of customer service.
  • Earned “Significant Recognition” on Wayfair's Home Page 3 times 2017-2019.

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Resume Overview

School Attended

  • Oneonta Job Corps Academy

Job Titles Held:

  • General Merchandise Stocker
  • Warehouse Associate, Team Lead
  • Order Selector
  • Auto Mechanic


  • GED

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