warehouse associate team lead resume example with 2+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Providing outstanding active listening and multitasking abilities while protecting member privacy.

  • Team Building and Leadership
  • Verbal and Written Communication
  • Shipping and Receiving
  • Problem-Solving
  • Coaching and Motivation
  • Policy Development
  • Employee Safety
  • Teamwork and Collaboration
  • Safety Procedures
  • Data Entry
  • Recordkeeping and Documentation
  • Attention to Detail
Education and Training
Bayside Community Day School Moreno Valley, CA, Expected in 06/2006 High School Diploma : - GPA :
Rio Hondo College Whittier, CA Expected in : Nursing Practice - GPA :
Caterpillar - Warehouse Associate Team Lead
Saint Marys, KS, 10/2021 - Current
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
Diamond Resorts Corporation - Dispatcher
Ormond Beach, FL, 08/2021 - 10/2021
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Scheduled loads according to priority and available equipment.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Recorded results of service calls to create report summaries for senior management.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Communicated with individuals within inbound call center setting to complete dispatch support for customer calls.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Supervised driver dispatching, route planning and vehicle tracking for over 20 drivers.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Investigated and resolved customer and vendor issues to retain business.
Waste Connections - Collections Representative
Austin, TX, 10/2018 - 02/2019
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
  • Advised debtors on payment options and set up payment plans.
  • Prepared documentation required for collection and repossession activities.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Entered customers' financial status information into system.
  • Developed collection methods to achieve or exceed company financial goals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Handled irate customers smoothly to achieve performance targets.
Jefferson Health - Office Assistant II
Abington, PA, 11/2013 - 03/2014
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Answered phone calls and welcomed visitors to office.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Copied, sorted and filed records of office activities and business transactions.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Typed, formatted and edited correspondence and other documents.
  • Answered telephones, directed calls and took messages.
  • Prepared conference rooms for meetings and took minutes.
  • Scheduled appointments, meetings and interviews for employees and clients.

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Resume Overview

School Attended

  • Bayside Community Day School
  • Rio Hondo College

Job Titles Held:

  • Warehouse Associate Team Lead
  • Dispatcher
  • Collections Representative
  • Office Assistant II


  • High School Diploma
  • Some College (No Degree)

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