warehouse associate team lead resume example with 8+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Energetic, and dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Skills
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Experience
11/2018 to Current
Warehouse Associate Team Lead Caterpillar – San Francisco, CA,
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors and transport companies.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Generated warehouse shipping documents, packing lists and invoices.
- Packaged items with appropriate materials to prevent damage during shipping.
02/2020 to 02/2021
Customer Service Representative Mohawk Industries – Bluffton, SC,
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
05/2017 to 11/2018
Pool Technician Landry's – Mclean, VA,
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
- Documented work performed for specific customers for accurate billing and follow-up support.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
- Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
- Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
- Tested and balanced water chemistry of 50 pools and 10 hot tubs.
08/2014 to 05/2017
Merchandiser Mccormick – South Bend, IN,
- Scanned shelves and product cases for expired stock to discard outdated items.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
- Built product displays and placed appropriate signage for merchandise.
- Examined stock to verify conformance to quality specifications and took pride in products being distributed.
- Printed labels and tags for for-sale merchandise.
- Analyzed sales figures and market trends to anticipate product needs.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Monitored weekly, monthly and quarterly achievement goals.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Cleaned and organized display cases, shelves and aisles.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
Education and Training
Expected in 05/2014 to
High School Diploma:
Barry Goldwater High School - Phoenix, AZ
Barry Goldwater High School - Phoenix, AZ
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Resume Overview
School Attended
- Barry Goldwater High School
Job Titles Held:
- Warehouse Associate Team Lead
- Customer Service Representative
- Pool Technician
- Merchandiser
Degrees
- High School Diploma
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