Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Able to communicate with customers and at all organizational levels.
Able to identify problems and implement solutions quickly with minimal amount of input from end-users.
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual, focused and able to lift up to 100 pounds.
Committed warehouse leader accustomed to managing shipping and receiving of goods in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safe and productive approaches. Performance-oriented team player with good multitasking abilities.
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- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Operated RF scanners to track merchandise and verify contents of containers.
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as 100 pounds.
- Utilized common power and hand tools to complete each masonry project.
- Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills and hand tools.
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Operated RF scanners to track merchandise and verify contents of containers
- Worked safely around moving machinery
- Consistently lifted materials weighing as much as [100] pounds
- Moved and lifted heavy loads of merchandise using electrical power jack equipment
- Coordinated efficient routes to avoid delays and optimize schedules
- Upheld high standards of professionalism and discretion when working with high-value clients
- Delivered employees and materials to job sites [Number] times per day
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Answered, scheduled and responded to reservation calls at specific times and locations
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Kept management looped in on daily activities by updating [Software] logs with information such as mileage, gas use and any special incidents
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Generated consistent referrals and repeat business by providing friendly and fast service
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Directed investigations to verify and resolve customer or shipper complaints.
- Directed all dispatching, routing and tracking of 100000 fleet vehicles.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
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School Attended
- Winter Park High School
Job Titles Held:
- Warehouse Assistant
- Warehouse Associate
- Driver
- Customer Service Representative
Degrees
- High school diploma
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