ADMINISTRATIVE TRANSPORTATION COORDINATOR Customer-focused bilingual administrative transportation coordinator and inventory specialist with expertise in logistics, financial planning, office management, documentation, and reporting. Highly skilled at customer service, business planning, and managing projects to achieve ongoing business goals. - Areas of Expertise - Office Administration | Logistics | Accounting Procedures | Data Analysis | Relationship Building Business Plan Development | Payroll/Expense Reporting | Correspondence | Reporting | Inventory Management Team Building | Coaching & Mentoring | Customer Service | Communication Skills Organizational Management | Documentation | Compliance | MS Office | Oracle
Skills
Procurement
Product procurement
Logistics coordination
Logistics oversight
Work History
Warehouse Assistant, 01/2003 - Current Drb Systems – Sacramento, CA,
Provide support to lead departments
Consistently lifted materials weighing as much as 50 t0 60 pounds
Coordinated efficient shipping and receiving for 4 trucks each day while implementing continuous improvement strategies to optimize team performance
Moved and lifted heavy loads of merchandise using hand Truck equipment
Kept warehouse areas free of debris and safe for all employees with proper storage and maintenance of machinery, tools and supplies
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Completed everyday inventory accounts to keep records current and promote accurate ordering
Operated RF scanners to track merchandise and verify contents of containers
Supervise team of cashiers and customer service representatives to assist customers locate merchandise, purchase items, and process returns and exchanges
Manage front-end operations, including deliveries and shipments, rentals, and parking lot associates to provide customers with friendly, safe, expedited service
Key Accomplishments:
Improve operations by expediting price checks, approving point-of-sale (PoS) transactions, and supporting cashiers with markdowns, self-checkout returns, special services, and tool rental
Optimize team performance by coaching, training, and mentoring front-end associates
Reduce incidents and ensure safety compliance by managing hazards, mitigating risks, and resolving unsafe conditions
Additional Roles as Data Entry Coordinator and Customer Service Representative for Altice USA
Troubleshot and resolved issues with cash registers, card scanners and printers.
Monitored exits for security issues.
Helped customers find store locations and complete purchases.
Worked closely with front-end staff to assist customers.
Clerical Coordinator, 03/XXX4 - 05/XXX7 Royal Vopak – City, STATE,
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Excel sheet and Oracle database
Provided clerical support to 100 company employees by copying, faxing and filing documents
Monitored usage of warehouse supplies and contacted vendors to place new orders for replenishment
Kept reception area clean and neat to give visitors positive first impression
Fostered operational efficiency and compliance with company policies through effective coordination of office activities
Managed multiple projects simultaneously using organizational and analytical skills
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Maintained warehouse equipment, including computers, printers and fax machines
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Supervisor, 03/1989 - 03/1994 Cablevision – City, State,
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
Established and updated work schedules to account for changing staff levels and expected workloads
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
Coordinated individual duties after careful evaluation of each Representatives skill level and knowledge, which increased productivity by 100%
Oversaw team of 20 customer service professional assisting frontend customers
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
Coached team members to deliver hospitable, professional service while adhering to set service models
Compiled and analyzed customer feedback data to develop new strategies and corrective action
Assessed personnel performance and implemented incentives and team-building events to boost morale
Codified office structures and processes to promote teamwork and performance
Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
Reviewed customer interactions and activity reports to identify and address concerns.
Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Preserved branding by enabling agents to service needs of domestic and international customers.
Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
Managed department schedules to maximize coverage during peak hours.
Quickly responded to customers both online and in person to improve company customer service ratings.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Maintained knowledge of company products and services to effectively resolve complaints and concerns.
Education
High School Diploma: General Studies, Expected in 1984 - St. Peter's College - Jersey City, NJ, GPA:
Skills
Procurement
Product procurement
Logistics coordination
Logistics oversight
Work History
Warehouse Assistant, 01/2003 - Current US TECHNICAL COMMUNICATION CORP – Edison, NJ
Provide support to lead departments
Consistently lifted materials weighing as much as 50 t0 60 pounds
Coordinated efficient shipping and receiving for 4 trucks each day while implementing continuous improvement strategies to optimize team performance
Moved and lifted heavy loads of merchandise using hand Truck equipment
Kept warehouse areas free of debris and safe for all employees with proper storage and maintenance of machinery, tools and supplies
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Completed everyday inventory accounts to keep records current and promote accurate ordering
Operated RF scanners to track merchandise and verify contents of containers
Head Cashier, 01/XXX3 - 01/XXX8 HOME DEPOT – Robbinsville, NJ
Supervise team of cashiers and customer service representatives to assist customers locate merchandise, purchase items, and process returns and exchanges
Manage front-end operations, including deliveries and shipments, rentals, and parking lot associates to provide customers with friendly, safe, expedited service
Key Accomplishments:
Improve operations by expediting price checks, approving point-of-sale (PoS) transactions, and supporting cashiers with markdowns, self-checkout returns, special services, and tool rental
Optimize team performance by coaching, training, and mentoring front-end associates
Reduce incidents and ensure safety compliance by managing hazards, mitigating risks, and resolving unsafe conditions
Additional Roles as Data Entry Coordinator and Customer Service Representative for Altice USA
Troubleshot and resolved issues with cash registers, card scanners and printers.
Monitored exits for security issues.
Helped customers find store locations and complete purchases.
Worked closely with front-end staff to assist customers.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Excel sheet and Oracle database
Provided clerical support to 100 company employees by copying, faxing and filing documents
Monitored usage of warehouse supplies and contacted vendors to place new orders for replenishment
Kept reception area clean and neat to give visitors positive first impression
Fostered operational efficiency and compliance with company policies through effective coordination of office activities
Managed multiple projects simultaneously using organizational and analytical skills
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Maintained warehouse equipment, including computers, printers and fax machines
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
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