warehouse assistant resume example with 8+ years of experience
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I have always had an interest in people from customer service to international interactions. My studies included psychology and sociology and I have spent extensive time studying, traveling and living around the world. I am able to communicate effectively with a wide range of people while multitasking in high stress, high volume environments and give elevated levels of service. Having worked a variety of food and beverage and customer service jobs at the busiest hotel in San Francisco, I have great experience in delivering superb service in a very high volume environment. I believe in a high level of professionalism and respect in the workplace and adhering to policies and laws with a "spirit of the law vs letter of the law" mentality. While some policies must be followed to the letter, common sense should prevail in general. Above all, I use my vast experiences to relate to teammates and guests, make a connection and make their experiences memorable.
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- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Building a strong rapport with guests was crucial and dealing with vast array of different people and cultures that the hotel attracted.
- We received many of the complaints of guests and had to become an expert in diffusing the situation making sure their problems were attended to.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Confirmed proper placement of products and side items while implementing special instructions.
- Confirmed speed of service for all food orders while minimizing errors and complaints.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated coworkers and customers about new products.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Used technology to modernize sales process and create a personal brand by being unique in using these methods.
- Maintained client lead database and consistently updated information to keep data current.
- Collaborated with internal departments and external partners to finalize sales transactions.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Reached or exceeded monthly sales quotas and preset personal performance goals.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
UC Berkeley - Berkeley, CA,
- Created bilateral sociology studies program with Norwegian universities.
- Created a buddy system to help international students assimilate.
- Studied social welfare and gender equality at University of Oslo, Norway.
Lake Tahoe Community College - South Lake Tahoe, CA,
- Member of Alpha Gama Sigma Honor Society
- Graduated with 3.5 GPA
- Member of Student Government
- VP and co-founder of Environmental Club
- Writer and editor of school newsletter
- President and founder of Astronomy and Physics Club
- President of Geology Club
- Secretary and VP of Student Council
- Student Trustee
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Resume Overview
School Attended
- UC Berkeley
- Lake Tahoe Community College
Job Titles Held:
- WAREHOUSE ASSISTANT
- Concierge
- Food and Beverage Associate
- Timeshare Sales Agent
Degrees
- No Degree
- Associate of Arts
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