Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Energetic and results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide them with information regarding products and services. Adept at managing multi-tasks simultaneously and effectively; work well under pressure.
Skills
Excellent skills in providing product/service related information and selling them over the phone
Good experience in receiving inbound calls from customers
Active listening skills
Proficiency in conflict resolution
Strong problem solver
Ability to meet or exceed Performance Competencies
Good interpersonal skills
Work History
Warehouse Administrative Assistant, 01/2014 - Current Best Buy – Columbus, GA,
Receive, sort, and distribute mail
Fax, scan, and copy documents
Monitor incoming emails and answer or forward as required
Creating and updating records ensuring accuracy and validity of information
Answer phones and transfer to appropriate staff members
Customer Service Representative, 03/2011 - 01/2014 Real Alloy – Coldwater, MI,
Process orders in the data system, Microsoft Word and Excel
Maintain records of sales
Contact customers to resolve and queries or obtain any information that is missing
Listen and respond to customers needs and concerns
Maintain customer records by updating account information
Call Center Representative, 04/2008 - 03/2011 First Transit – Hamilton, NY,
Respond to incoming calls and online inquiries regarding account issues, product questions, and order tracking
Following communication "scripts" when handling different topics
Resolves problems by clarifying issues; researching and explaining answers and alternative solutions; implementing solutions; escalating unresolved problems
Receive inbound calls including transferred sales leads and calls from current or potential customers
Perform basic account maintenance activities; maintain call center database by entering information
Customer Service Representative, 09/2004 - 04/2008 Real Alloy – Wabash, IN,
Attracts potential customers by answering product and service questions; suggesting information about product and sales
Follow and achieve sale goals on a monthly,quarterly, and yearly basis
Ensuring high level s of customer satisfaction through excellent sales service
"Go the extra mile" to drive sales
Ensured compliance with company policy and procedures
Education
High School Diploma: , Expected in 2002 - Northside High School - Memphis, TN GPA:
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