Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Energetic and results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in  person to provide them with information regarding products and services. Adept at managing multi-tasks simultaneously and effectively; work well under pressure.
  •  Excellent skills in providing product/service related information and selling them over the phone
  • Good experience in receiving inbound calls from customers
  • Active listening skills

  • Proficiency in conflict resolution
  • Strong problem solver
  •  Ability to meet or exceed Performance Competencies
  • Good interpersonal skills
Work History
Warehouse Administrative Assistant, 01/2014 - Current
Best Buy Columbus, GA,
  •  Receive, sort, and distribute mail
  • Fax, scan, and copy documents
  • Monitor incoming emails and answer or forward as required
  • Creating and updating records ensuring accuracy and validity of information
  • Answer phones and transfer to appropriate staff members​

Customer Service Representative, 03/2011 - 01/2014
Real Alloy Coldwater, MI,
  • Process orders in the data system, Microsoft Word and Excel
  • Maintain records of sales
  • Contact customers to resolve and queries or obtain any information that is missing
  • Listen and respond to customers needs and concerns
  • Maintain customer records by updating account information

Call Center Representative, 04/2008 - 03/2011
First Transit Hamilton, NY,
  • Respond to incoming calls and online inquiries regarding account issues, product questions, and order tracking
  • Following communication "scripts" when handling different topics
  • Resolves problems by clarifying issues; researching and explaining answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Receive inbound calls including transferred sales leads and calls from current or potential customers
  • Perform basic account maintenance activities; maintain call center database by entering information

Customer Service Representative, 09/2004 - 04/2008
Real Alloy Wabash, IN,
  • Attracts potential customers by answering product and service questions; suggesting information about product and sales
  • Follow and achieve sale goals on a monthly,quarterly, and yearly basis
  • Ensuring high level s of customer satisfaction through excellent sales service
  • "Go the extra mile" to drive sales
  • Ensured compliance with company policy and procedures

High School Diploma: , Expected in 2002
Northside High School - Memphis, TN

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Resume Overview

School Attended

  • Northside High School

Job Titles Held:

  • Warehouse Administrative Assistant
  • Customer Service Representative
  • Call Center Representative
  • Customer Service Representative


  • High School Diploma

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