Warehouse Administrative Assistant Resume Example
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WAREHOUSE ADMINISTRATIVE ASSISTANT
Professional Summary
Energetic and results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide them with information regarding products and services. Adept at managing multi-tasks simultaneously and effectively; work well under pressure.
Skills
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Work History
Best BuyWarehouse Administrative Assistant | Columbus , GA | February 2014 - Current
- Receive, sort, and distribute mail
- Fax, scan, and copy documents
- Monitor incoming emails and answer or forward as required
- Creating and updating records ensuring accuracy and validity of information
- Answer phones and transfer to appropriate staff members
Real AlloyCustomer Service Representative | Coldwater , MI | April 2011 - February 2014
- Process orders in the data system, Microsoft Word and Excel
- Maintain records of sales
- Contact customers to resolve and queries or obtain any information that is missing
- Listen and respond to customers needs and concerns
- Maintain customer records by updating account information
First TransitCall Center Representative | Hamilton , NY | May 2008 - April 2011
- Respond to incoming calls and online inquiries regarding account issues, product questions, and order tracking
- Following communication "scripts" when handling different topics
- Resolves problems by clarifying issues; researching and explaining answers and alternative solutions; implementing solutions; escalating unresolved problems
- Receive inbound calls including transferred sales leads and calls from current or potential customers
- Perform basic account maintenance activities; maintain call center database by entering information
Real AlloyCustomer Service Representative | Wabash , IN | October 2004 - May 2008
- Attracts potential customers by answering product and service questions; suggesting information about product and sales
- Follow and achieve sale goals on a monthly,quarterly, and yearly basis
- Ensuring high level s of customer satisfaction through excellent sales service
- "Go the extra mile" to drive sales
- Ensured compliance with company policy and procedures
Education
High School DiplomaNorthside High SchoolCity, State | 2002
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Resume Overview
School Attended
- Northside High School
Job Titles Held:
- Warehouse Administrative Assistant
- Customer Service Representative
- Call Center Representative
Degrees
- High School Diploma
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