WALGREENS Resume Example

Maintained high productivity by efficiently processing cash, debit and voucher program payments for customers.

• Helped customers find specific products, answering questions and offering advice.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
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• Resolved issues among crew members by addressing problems immediately and effectively mediating disagreements.
• Drove team success by completing jobs quickly and accurately.
• Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Cleaned and washed equipment to maintain excellent functionality and productivity.
• Smoothly processed incoming orders, handling transactions everyday with exceptional accuracy.
• Learned roles of other departments to provide coverage and keep store operational.
• Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
• Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Recorded customer orders and communicated clearly to confirm each order.
• Completed side work tasks, including restocking condiments and cleaning refrigerators.
• Mastered point-of-service (POS) computer system for automated order taking.
• Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
• Accepted payments and made change to process transactions.
• Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
• Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
• Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
• Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.