Vp; Group Operations Manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Skills
Decision Making
Supplier Monitoring
Performance Assessment
Team Leadership
Staff Scheduling
Customer Service Management
Policy Development and Enforcement
Cost Reduction
Employee Motivation
Business Leadership
Quality Assurance
Verbal and Written Communication
Originality and Creativity
Administrative Management
Budget Control
Focus and Follow-Through
Department Oversight
Goal Setting
Program Optimization
Problem Anticipation and Resolution
Finance and Accounting Oversight
Human Resources Oversight
Records Organization and Management
Recruitment and Hiring
Training Management
Assignment Delegation
Multitasking and Prioritization
Market and Competitor Research
Business Forecasting
Payroll Administration and Timekeeping
Product Transportation
Presentation Development and Delivery
Work History
VP; Group Operations Manager, 01/2000 to Current Bank Of America – City, STATE,
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Partnered with vendors and suppliers to effectively manage and budget.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Helped build and review master service agreements for work eligibility.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
Reduced operational risks while organizing data to forecast performance trends.
Mitigated business risks by working closely with [Job title] and [Action].
Implemented [Type] program and used [Skill] to promote memorable, consistent and positive guest experiences.
Streamlined [Type] operations and budgeted effectively to decrease spending [Number]%.
VP; Program Manager, 03/2016 to 01/2020 Bank Of America – City, STATE,
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Interacted with customers and clients to identify business needs and requirements.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Created and presented data using MS Excel spreadsheets and other MS Office tools.
Tracked and reported [Timeframe] program results to customers and stakeholders to facilitate change management activities.
Oversaw [Number] projects each year from concept through final delivery.
VP; Operations Manager, 05/2013 to 03/2016 Bank Of America – City, STATE,
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Partnered with vendors and suppliers to effectively manage and budget.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
Supervised [Number] employees on [Type] shift, overseeing efficiency of [Task] and [Task].
AVP; Contact Center Sales Team Manager, 08/2003 to 05/2013 Bank Of America – City, STATE,
Established and oversaw performance targets for call center associates.
Developed quality employees within call center to take over leadership positions.
Determined quality assurance benchmarks and set standards for improvement.
Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
Conducted performance reviews for [Job title]s to reduce resolution times and improve customer satisfaction ratings.
Trained new employees on proper protocols and customer service standards.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
Implemented [Type] program and used [Skill] to promote memorable, consistent and positive guest experiences.
Education
Bachelor of Science: Business Administration And Management, Expected in 12/2021 California State University - East Bay - Hayward, CA GPA:
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