vp revenue cycle operations resume example

A 93 bed acute care community hospital with 27 physician practices.

• Oversaw complete lifecycle of revenue operations including staff, performance, throughput, metrics, reporting and budgeting.
• Directed and often facilitated revenue cycle process support to all clinical personnel, including resolving procedure challenges.
• Consolidated the physician billing and hospital billing offices to gain efficiencies and reduce costs.
• Established a value stream analysis and three year action plan that led to waste elimination, a 15% improvement in registration accuracy and best performer KPI status with the ability to maintain them for my tenure.
• Centralized the billing call center operations that reduced free care and bad debt adjustments while increasing collections by 8%.
• Represented revenue cycle in numerous value stream mapping exercises and grand scale process improvement initiatives through the Lean / Six Sigma methods.
• Designated to several committees including compliance, documentation improvement, denials task force and practice acquisition planning.
• Ran three very successful United Way annual campaigns as the employer chair representative.

A 230 bed acute care hospital with 18 physician practices and urgent care clinics.

• Under the guidance of, and in partnership with, an RCM consultant management agreement, oversaw and supervised all activities of the Patient Accounts Department.
• Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas that included a large offshore operation and outsourced patient billing call center.
• Resolved billing issues by applying knowledge and completing in-depth research.
• Developed performance improvement plans based on deep reviews of current work.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

A multi specialty physician practice with 30 providers and an ambulatory surgical suite.

• Responsible for the staffing, performance and outcomes for all revenue cycle operations.
• Developed improved standard operating procedures to increase billing accuracy and cash flow.
• Served as the project manager to migrate to the NextGen electronic billing system.
• Established the department's annual budget and reviewed and approved invoices each month for finance allocation.