vp project manager hr business transformation resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
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Global HR Transformation Lead with extensive experience implementing large-scale operational improvement programs across all levels of the organization. Proven record of accomplishment of delivering timely, high quality results in a fast paced and dynamic environment. Demonstrated success in setting strategic direction, improving organizational inefficiencies, increasing employee productivity, and reducing costs.
  • Project / Program Management
  • Business Process Re engineering / Robotics
  • Global HR Implementations
  • Strategic Plan Development
  • Requirements Analysis
  • Operational Streamlining & Design
  • Workforce Planning & Analytics  
  • Budget Planning & Management
  • HRIS Functional Subject Matter Expert
  • Budget Planning & Management
Professional Experience
VP Project Manager, HR Business Transformation, 01/XXX3 to Current
54Th Street GrillIndependence, MO,

Manages Global HR Projects towards transforming the organization's objectives and oversees the implementation of large-scale change management, improving processes and drives strategic roadmap.

  • Re-engineers full cycle HR Operational transactions across the firm to a centralized and standardized platform; developed standardized business requirements including extensive process maps, HR operating procedures, developed help text, service level agreements, conducted end to end testing; conducted extensive training enabling for the smooth transition to the shared services model and enhancing the firm's employee's experience.
  • Develops and manages robust global HR project plans by partnering with executive stakeholders and HR leadership to define project/program strategy, scope and objectives.
  • Establishes solid working relationships by routinely partnering and communicating clearly defined project objectives and milestones and success criteria to all parties.
  • Provides constructive recommendations to ensure project tracks to original expectations and scope, assembles project teams, identifies resources and or schedule conflicts, manages change control, functions as an escalation point to bring to resolution or collaborate with project stakeholders.
Business Analyst, Human Resources (Contractor), 09/XXX1 to 01/XXX3
American International Group, Inc.City, STATE,
 Delivered Process Re-engineering and project planning expertise to support building the Global Talent Acquisition COE. Reduce operating cost and improve quality and function of services. Provided Subject Matter Expertise on HRIS implementation methodologies, process improvements and re-designs to ensure success.
  • Managed projects from original thought concept through strategic planning to implementation and post go live monitoring.  
  • Delivered robust functional and technical business requirements while partnering with the development and technical leadership stakeholders to drive the Talent Acquisition strategic roadmap forward. 
  • Re engineered processes, developed: standard operating procedures, help text, service level agreements, testing and metric reporting.
  • Conducted extensive training enabling for the smooth transition of recruiter coordinators to a shared services model.
  • Drives business process re-engineering efforts by utilizing lean and six sigma methodologies; by conducting statistical analysis, streamlining processes, standardizing and implementing controls
    Manager, 11/XXX0 to 07/XXX1
    Artech Information SolutionsCity, STATE,

    Managed the direction of the Human Resources back office processes to a staff consisting of three Operation Managers for HR Operations, HR Compliance, Benefits and Background Checks with a secondary reporting staff of six Human Resource Administrators supporting all aspects of Human Resources.

    • Functional Subject Matter Expert for People Soft 9.1 implementation, Base Benefits, Benefit Admin and Payroll; provided expert knowledge, insight, and comprehensive problem resolution to high level complex business development and design.
    • Implemented extensive quality control measures and performed comprehensive analysis of internal methodologies to determine existing gaps, resulting in a seamless operation.
    • Conducted root cause analysis on processing and procedural errors and implemented improvements, quality controls, metrics, coaching, and update business procedures to mitigate repeated errors.
    • Provided immediate feedback to the team with status updates and timelines for successful and complete remediation.
    Strategic Business Unit Manager, 02/1999 to 08/2009
    Mellon HR & Investor SolutionsCity, STATE,

     Performed a broad array of management and leadership to numerous programs/projects: performing as a functional subject matter expert for HR, Payroll, Learning, Leave of Absence, Benefits and HR Information Systems for multiple client implementations, request for proposals, and new business implementations.

    • Managed a total five Operation Managers and more than fifty employees globally, for a global financial services organization.
    • Reduced on-shore headcount, resulting in annual savings of more than $220K while maintaining optimal quality of service delivery by analyzing staffing capacity model and streamlining inefficient processes.
    • Controlled an annual budget of more than $8M and oversaw all service level agreements and risk management.
    • Analyzed, researched and fulfilled outstanding client escalations involving corrections, PS table maintenance, security, hot payroll issues, transfers, terminations, retirements, severance, pension, salary continuation, W4s, direct deposit, vacation accruals/payouts, pay advice, taxes, personal data, and web front end Issues.
    • Implemented and performed tending analyst on Tier 3 Escalations for multiple global external clients, and  internal client teams: Call Center, Case Management, Operations HR, Payroll, Benefits, Learning and Leave of Absence transaction processing, front-end web development and HR system of record.
    • Collaborated with business leaders, client, and cross-functional stakeholders to provide expertise and resolution to findings to ensure superior operational results and client satisfaction.
    Bachelor of Arts: Psychology & Human Services, Expected in to Mount Saint Mary College - Newburgh, New York
    Professional Affiliations
    Society for Human Resources Management (SHRM)
    Technical Skills and Certifications
    People Soft 9.1, Tableau, People Fluent, Saba, Visio, Microsoft Office Suite XXX0, Lean Principles and Six Sigma Green Belt

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    Resume Overview

    School Attended

    • Mount Saint Mary College

    Job Titles Held:

    • VP Project Manager, HR Business Transformation
    • Business Analyst, Human Resources (Contractor)
    • Manager
    • Strategic Business Unit Manager


    • Bachelor of Arts

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