Project Manager and technical support on high profile IT and business initiatives that included the upgrade of 50 videoconference rooms globally throughout Citi locations on a yearly basis.
Team lead for Deployment and Implementation team; responsibilities include overseeing video equipment/software is installed to company standards, suggesting design modification to CATE team, leading and mentoring team members, and constructing high performance teams.
Perform system testing and QA for system implementation s with external vendors Coordinate all room requirement activities for videoconferencing room builds with other internal departments.
Create end-user training documentation on videoconferencing systems Hands on experience with system configurations for video endpoints and AMX control systems.
Hands on with system management programs such as TMS and RMS.
Hands on experience remotely configuring Polycom, Tandberg MXP series, and Cisco C-series endpoints.
Experienced in project managing highly integrated rooms.
Formalized and implemented project methodologies (PMI/PMO) Manage and utilized various asset management, workforce and resource management, CRM, and ticketing systems Manage business resource requirements to ensure appropriate balance between tactical and strategic demands Improved the overall quality, video technology, and customer satisfaction within the organization.
By establishing new processes.
Created and implemented process improvements and cost saving measures.
Created monthly reports for senior management marketing the department's efforts and achievements.
Responsible for reconciling monthly billing for audio calls made throughout the organization.
Monitored groups request queue , assigned projects to PM, mange request due dates Improved vendor relationships by integrating Citi/vendor processes for video room deployments.
Manage department budget; including issuing purchase orders and invoicing for vendor payment.
Sr. Telecom Analyst, 01/2002 to 01/2009Warner Bros Entertainment － Burbank, CA
Plan and manage the delivery of telecom business systems solutions in support of business objectives and ongoing operations Develop plans for managing projects, including staffing, schedule, job cost breakdown, work measurement system, invoicing and document flow and control.
Ensure accuracy of estimates and prepares the appropriate documents for each designated project.
Establish and maintain a positive and open relationship with clients.
Ensure contracts are negotiated, reviewed, understood, and communicated to the project team and adhered to throughout the course of the project.
Develop and implement a working system for timely and accurate project documentation, including billing, changes request, information request, schedules, meetings, and work measurements.
Collaborate with other project managers and NEC technicians to review constructability of design with the goal of meeting or exceeding projected quality, cost, and schedule commitments.
Establish and organize the efforts of the project team.
Ensure that Warner Bros.
Business Services standardized project management procedures and methods are being utilized.
Ensure compliance with all quality initiatives and processes.
Organize and manage large amounts of information into an efficient format.
Identify and forecast project results through trend analysis.
Collaborate with team members to aide in the development of cohesive teams and resolve conflict.
Manage and coordinate Voice and Data projects conception through the final implementation.
Manage and develop project budgets, risks and risk mitigation plans, and project resources.
Provided project management and technical support on high profile IT and business initiatives, including new construction, remodeling, relocation, upgrades, closures, and new installation projects for corporate and production projects.
Facilitate meetings with project teams to review project status, deliverables, and deadlines.
Manage the design and installation of telecom equipment and services for Real Estate, Office Services, or production related to new construction, remodel, or relocation projects.
Provide hands-on training to customers, management, and the Telecom Network Services team.
Including video conferencing, databases, portals, and other telecom services.
Performed video conferencing installations and relocations.
Evaluated systems and enhanced processes.
Developed and maintained policies and procedures.
Analyzed client requests, gather additional requirements, and write telecom work orders to provide telephone, voicemail, videoconferencing, fax machines, and RightFax services.
Provided client quotes, order status, billing back up, and research discrepancies.
Managed the acquisition of calling cards and pagers.
Processed billing and audit carrier services.
Trained clients on the use of the telephones, voicemail, videoconferencing, fax machine, and RightFax.
Provided help desk support for the Telecom Business Unit.
Communications System Specialists, 01/2000 to 01/2001Cypress Communications － Century City, CA
Provided client relations and support to over 100 customers.
Provided Nortel and Meridian programming support for over 80 clients (moves, adds, and changes on Option 11 thru 81 Northern Switches.
Performed switch auditing to updated information on service records for billing accuracy.
Coordinated and managed new client installations and training.
Managed vendor relationship for the communications team.
Telecommunications Assistant, 01/1998 to 01/2000City of Huntington Beach － Huntington Beach, CA
Processed and scheduled voice and data request.
Maintained statistical data, trouble-reporting logbook, and work calendar.
Interfaced with system users for trouble identification and solution development.
Performed telecom administrative duties such as work order follow up, expense verification, documentation, network diagrams, and call management reporting.
Masters of Business Administration:2012HR, Keller Graduate School of Management
Bachelor of Science:Telecommunications Management,2000DeVry University － Long BeachTelecommunications Management
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