Accomplished Senior Level business leader with over 18 years of hands-on experience in management, business leadership, strategic planning, accounting, finance, relationship management, customer service and operations. Cultivated experience within multiple industries including 8 years in the payment processing industry. Demonstrated proficiency in developing teams, delivering solutions to optimize operational efficiencies and effectively managing budgets.
VP Operations, 12/2011 to Current
Company Name – City, State
Member of the regional Leadership team; responsible for all Operations comprised of 25 professionals with a diverse set of skills, experience and functional expertise.
Responsible for leading the Customer Service and Technical support teams by recruiting, developing and retaining top talent. Consistently achieve KPI's that outperform industry benchmarks.
Developed strategic and resource planning to achieve defined operational goals resulting in superior customer satisfaction and continuous process improvement.
Managed forecast and budget including cost control, variance analysis and monthly Executive review.
Responsible for all logistics including inventory management, BOM configurations and deployment. Developed several database tools to automate process including API's to external vendors like FedEx.
Developed the key encryption program that follows a P2PE validated solution methodology. Responsible for key deployment and maintaining compliance with PCI standards.
Manage all vendor, third party processor and ISO/partner relationships. This functional area includes vendor selection, price negotiations, contract review, residual payments, product, marketing and audits.
Responsible for company compliance to industry regulatory standards. This includes interpretation and implementation of bi-annual Visa/MC releases to a variety of target audiences.
Manage office facilities by working with building landlord and company security team.
Director of Finance, 11/2007 to 12/2011
Company Name – City, State
Responsible for leading the finance and operations team within the Sales & Marketing group.
Directly report to the President of the region.
Provide strategic planning, analysis and reporting to the President.
Present regional results to the Executive committee each month.
Deal structuring - responsible for deal analysis, risk assessment and the distribution pipeline.
Establish regional pricing based on internal requirements and market analysis.
Manage the annual budget and the monthly forecasting process.
Reviewed by the CEO and approved by the board.
Responsible for budget variance analysis, P&L and sales trend analysis.
Manage the regions inventory by collaborating with the Global Supply Chain team.
Project Manager for implementing and administering SalesForce.com throughout the organization.
Director of compensation planning for the sales team by establishing comp plans and quotas.
Responsible for measuring results and driving accountability.
General/Store Manager, 06/2002 to 04/2007
Company Name – City, State
Manager in the Home Depot's Store Leadership Program, a 2-year multi-functional corporate leadership program that provided experience in leadership, project management, Six Sigma, finance, operations and strategic management.
Planned and managed a $58 Million store and lead a staff of approximately 200 employees.
Developed and implemented strategies for growing the business by analyzing the industry and current economic environment.
Managed the store's P&L and budget.
Created the sales and labor forecasts with trending and correlation analysis.
Leveraged client relations and marketing skills to develop sales with contractors and DIY customers.
Managed an 8 month project designed to identify and address key business concerns of an underperforming store.
Implemented a strategic plan that resulted in improved sales, profitability and associate morale.
Finance Manager, 04/1999 to 12/2001
Company Name – City, State
Managed a $100 Million acquisition project that afforded the opportunity to lead an acquisition team, create the valuation model (DCF), perform due diligence, conduct market research, analyze financial statements, negotiate the deal and finalize the contract to acquire the target.
Performed competitive analysis, regression analysis, scenario analysis and ratio analysis that provided further validation to the valuation of the $100 Million target company.
Team member of a $2 Billion acquisition project that targeted a publicly traded real estate company.
Responsible for managing the research and analysis of the deal.
Formulated a business plan to acquire the $2 Billion target based on the results of my research and analysis; delivered the plan to key Enron executives.
Resulted in a tender offer.
Sr. Accountant, 01/1997 to 04/1999
Company Name – City, State
Provided direction and training to the staff accountant team.
Directed the monthly closeout process, balancing & reconciliation procedures and ensured revenues were booked to the general ledger (used SAP).
Responsible for variance reporting and budgeting.
Coordinated interim and year-end audits as well as status of accounts reporting procedures. 
