vp of operations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

  • Mortgage Banking and Analysis
  • Project Oversight
  • Market Trend Analysis
  • Process Improvement
  • Business Growth and Marketing Strategies
  • Budget Oversight
  • Critical Thinking
  • Process Optimization
  • Customer Education
  • Strategic Planning
  • Profit Objectives
  • Cash Flow and Financial Analysis
  • Trend Identification and Forecasting
  • Verbal and Written Communication
  • Performance Monitoring
  • Performance Metrics Analysis
  • Industry Best Practices
  • Coaching and Mentoring
  • Recruiting and Hiring
  • Partnerships and Affiliations
  • Conflict Resolution
  • Staff Training
  • Company Guidelines
  • Customer and Employee Rapport
  • Business Consulting
  • Mission and Vision
  • Change and Growth Management
  • Project Direction
  • Lead Support Skills
  • Expectation Management
  • Guest Relations
  • Quality Control Planning
  • Operational Analysis
  • Results Orientation
  • Manage Programs
Work History
01/2021 to Current
VP of Operations Sonepar Usa Sarasota, FL,
  • Identified opportunities to improve business process flows and productivity.
  • Established performance goals for department and provided methods for reaching milestones.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased company growth through collaboration with sales and marketing departments.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Led development of strategic marketing plans to raise awareness and drive sales growth.
  • Used market insights to capitalize on key business opportunities for new advantageous partnerships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Established performance goals for department and outlined processes for achievement.
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
04/2006 to 12/2021
Operations Manager Acuren Joliet, IL,
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
03/2002 to 04/2006
General Superintendent Isec, Inc. Fulton, MD,
  • Maintained safety onsite and upheld all OSHA regulations by [Action].
  • Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
  • Managed complete construction process to maximize quality, cost-controls and efficiency.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Resolved conflicts between staff and customers swiftly and professionally.
  • Developed and maintained productive working relationships with internal and external stakeholders.
  • Monitored budgets and expenditures to maintain fiscal responsibility.
  • Analyzed reports to identify areas of improvement and implement corrective action.
01/1999 to 02/2002
Field Supervisor Metropolitan Transit Authority Houston, TX,
  • Kept teams on task to complete milestones on time.
  • Met with customers to resolve issues and build productive relationships.
  • Evaluated performance and progress, and made proactive adjustments.
  • Investigated issues and developed effective solutions.
Expected in 06/1996
High School Diploma:
Central Cabarrus High School - Concord, NC
  • Rotary International
  • Lions Club
  • Project Management Institute

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Resume Overview

School Attended

  • Central Cabarrus High School

Job Titles Held:

  • VP of Operations
  • Operations Manager
  • General Superintendent
  • Field Supervisor


  • High School Diploma

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