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vp of operations content director resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Solution and Results-focused professional with an empathetic approach. Extensive team leadership and management experience, with strong positive minded conflict resolution skills, excellent written and verbal communication and strong attention to detail. Proactive with strengths in effective communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Strong attention to detail
  • Superior copywriting and editing skills
  • Scheduling and planning
  • Deadline-driven
  • Leadership and task delegation
  • Project planning
  • Leadership
  • Communication
  • Strong Work ethic
  • Positive Minded Team management
  • Proficient in MS Office
  • Minor Photoshop Experience
  • Active listening
  • Multitasking
  • Organization
  • Computer skills
Experience
VP of Operations /Content Director, 02/2015 - 05/2019
Amazon.Com, Inc. Bethlehem, PA,
  • Wordsmithed original platform-specific content appealing to target audiences.
  • Coordinated with Purchasing Director to support brand strategy.
  • Oversaw content management and integration to partner systems.
  • Proofread copy to detect and correct errors in spelling, punctuation and syntax.
  • Delegated and monitored progress of assignments, ensuring achievement of all deadlines.
  • Collaborated with large retail partners to establish product content for in house brand product publication.
  • Supervised and guided team of 5 designers working on daily product photography, packaging, manuals and online sales copies.
  • Collaborated with artists and designers to execute successful content.
  • Oversaw all facets of staffing objectives, including training and escalated supervision of 35 employees.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
  • Handled procurement, logistics and recordkeeping to facilitate and enhance company operations.
  • Motivated team members to accomplish distribution performance goals and achieve inventory objectives.
  • Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
  • Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
  • Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
  • Saved money by negotiating cost-effective supplier purchases.
  • Led teammates to boost output required to achieve supply and demand needs by safeguarding product inventory quality goals.
  • Addressed bottlenecks early and improved strategic planning by applying theory of constraints for continuous improvement methodology.
  • Supported company's business strategy by developing and managing global supply base contributing to growth.
  • Supervised internal product knowledge base for all products.
  • Identified product problems and strengths and collected data on customer experience to compile into reports.
  • Exercised final say for product photography and packaging.
  • Developed, maintained and deepened strategic partnerships with agencies, vendors and retail leaders.
  • Created unique content for consumer goods marketing and advertising objectives.
  • Selected cover art, fonts and designs to appeal to target demographics.
  • Maintained professionality and efficiency while working closely with leadership.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Handled modification and updating of policies.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Communicated with supervisors to plan and review employee evaluations.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Coordinated, scheduled and executed in-depth data entry projects.
Customer Support Manager, 01/2011 - 01/2015
Megagoods, Inc. City, STATE,
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Created operational protocols and customer service processes to improve staff performance.
  • Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
  • Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.
  • Reviewed product data for completeness and accuracy while resolving discrepancies.
  • Worked collaboratively with cross-functional teams to support accounting processes and decrease financial discrepancies.
  • Mitigated regulatory risks by managing compliance processes to adhere to supply chain, logistics and support protocol.
Customer Support and Chargeback Specialist, 10/2004 - 12/2010
Megagoods, Inc. City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Processed customer account changes with proprietary software.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Relayed productive customer feedback to marketing teams.
  • Responded to fraud alerts, chargebacks and disputes.
  • Handled and resolved merchant issues such as escalations and chargebacks.
  • Researched and resolved collections disputes to maintain customer relationships.
Education and Training
Associate of Arts: Sociology, Expected in 2003
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Los Angeles Valley College - Van Nuys, CA
GPA:
Status -
Associate of Applied Science: Sociology, Expected in 2004
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Santa Monica College - Santa Monica, CA
GPA:
Status -
GED: , Expected in 02/2002
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James Monroe High School - North Hills, CA
GPA:
Status -
Languages
English :
Professional:
Negotiated :
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Russian :
Professional:
Negotiated :
:
Accomplishments
  • Led team to achieve desired growth in product data integration, earning recognition from upper management and financial reward.
  • Consistently maintained high customer and partner satisfaction strengthening relationships to promote consistent growth.
  • Facilitated interdepartmental communication and collaboration.
  • Resolved highly sensitive partner concerns.
  • Oversaw packaging and product development.
Activities and Honors
  • Board Member @ DIASPORA Museum of Motion Pictures
  • Former Safety Coordinator on the PATH board @ Castlebay Lane Charter Elementary School
Additional Information

Proficient in: Microsoft Suit, PDF, Excel, Word, Some Photoshop

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Resume Overview

School Attended

  • Los Angeles Valley College
  • Santa Monica College
  • James Monroe High School

Job Titles Held:

  • VP of Operations /Content Director
  • Customer Support Manager
  • Customer Support and Chargeback Specialist

Degrees

  • Associate of Arts
  • Associate of Applied Science
  • GED

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