vp of operations resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Results-driven VP of Operations with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

  • Business Leadership
  • Finance and Accounting Oversight
  • Verbal and Written Communication
  • Assignment Delegation
  • Decision Making
  • Content Workflow
  • Process Development and Streamlining
  • Data Analysis
Work History
VP of Operations, 09/2017 to Current
Dupage Medical GroupOak Lawn, IL,
  • Oversee all business operations, including Processing, Closing, Post-Closing, Funding and Secondary
  • Monitor department and individual performance KPI’s
  • Study market and industry trends
  • Oversaw the implementation of In-House underwriting and Mandatory loan delivery
  • Work with hedging firm to generate bid tapes for Bulk Mandatory loan delivery
  • Manage Optimal Blue pricing engine and lock desk
  • Developed a training platform that includes knowledge-based documents and videos
  • Complete yearly investor renewal certifications
  • Work with state agencies during audits
  • Conduct compliance assessments and monitor all QC functions Pre and Post Close
  • Setup new investor relationships
  • Manage company NMLS account, including all required Quarterly and Annual reporting
  • Monitor workflow queues to make sure to maintain posted turntimes in all stages of the loan process, processing, underwriting, closing and post-closing
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased company growth through collaboration with sales and marketing departments.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Led operational team in creation, roll out and management of new product lines.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
General Manager/compliance officer, 02/2015 to 09/2017
Wintrust Financial Corp.Newark, NJ,
  • Oversaw compliance and delivery of customer mortgages, including auditing for federal loan qualification and program compliance
  • Reviewed all loan files for accuracy prior to submission and closing
  • Prepare and review quarterly/annually reporting for NMLS
  • Ensure the state, lender and Government renewals are completed on time
  • Managed and trained all operations staff
  • Played key role in development and launch of [Program], providing research and development of training requirements and securing approval for implementation.
  • Used [Software] and [Software] to create reports to keep senior management informed of operations and progress of compliance efforts.
  • Prepared training programs to improve compliance at all levels.
Operations Specialist, Loan Processor, Closer, 05/2010 to 02/2015
A1 MortgageCity, STATE,
  • Performed the duties as a, , Funder and Post-Closer
  • Reviewed loan files for compliance
  • Fluent in running and reading DU/LP findings
  • Worked directly with loan officer’s, underwriters and closer to ensure loans closed on time
  • Prepared loan closing documents
  • Requested wire disbursements and was responsible for ensuring loans were purchased per company guidelines
  • Maintained an average of 10 days to purchase loans off the warehouse lines in post-closing
  • Handled any conditions sent from underwriting departments.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
  • Set up and completed loan submission packages.
  • Handled as many as [Number] closing files each month by effectively organizing, multitasking and prioritizing closing work.
Loan Originator, 08/2007 to 05/2010
A1 MortgageCity, STATE,
  • Sold and originated residential mortgage loans
  • Received extensive training on sales and loan product knowledge
  • Worked closely with borrowers and realtors throughout loan process
  • Requested all orders for Title, Hazard/Flood, Payoff, and Appraisal
  • Communicated with borrowers to obtain outstanding underwriting conditions
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Encompass Admin Certification: , Expected in 11/2018 to Ellie Mae - Boston, MA,
HS Diploma: , Expected in 05/1999 to Blue Springs High School - Blue Springs, MO

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ellie Mae
  • Blue Springs High School

Job Titles Held:

  • VP of Operations
  • General Manager/compliance officer
  • Operations Specialist, Loan Processor, Closer
  • Loan Originator


  • Encompass Admin Certification
  • HS Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: