Performance-driven Vice President with years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Skills
Performance metrics analysis
Relationship building and retention
Customer and employee rapport
Recruiting and Hiring
Relationship building
Company guidelines
Presentations
Delegation
Budget development
Product development
Business Development
Effective leader
Coaching and mentoring
Work History
VP of Operations, 01/2015 - 04/2021 Dupage Medical Group – Bloomingdale, IL,
Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Resolved issues and recommended actions based on production and compliance reports.
Created and made appropriate documentation for annual budgets and senior leadership goals.
Led operational team in creation, roll out and management of new product lines.
Increased company growth through collaboration with sales and marketing departments.
Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Evaluated product development strategies and prepared alternative approaches to exceed goals.
Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class manufacturing.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Manufacturing Manager, 02/2008 - 01/2015 Amgen Inc. – Tacoma, WA,
Tracked new material shipments and coordinated flow of materials at different stages of manufacturing to align with procurement expectations.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Made sure that products were produced 99% time and a 99% quality product satisfaction.
Devised processes to boost long-term business success and increase profit levels.
Supervised ten team leaders, keeping production schedules on track to meet tight deadlines.
Responsible for research, recommendation, and purchase of several million dollars of capital equipment based on solid ROI.
Customer Satisfaction Manager, 01/2005 - 02/2008 Moog Inc. – Northbrook, IL,
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Performed duties and provided service in accordance with established operating procedures and company policies.
Managed customer relations on ongoing basis to maximize customer retention.
Produced and implemented customer satisfaction guarantee program which directly resulted in company growth and profit.
CAM Manager, 08/1996 - 01/2005 Sunstone Circuits – City, STATE,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Cross-trained existing employees to maximize team agility and performance.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Developed and maintained relationships with customers and suppliers through account development.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Applied customer feedback to develop process improvements and support long-term business needs.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Education
No Degree: Business, Math, Lean Manufacturing, Leadership, Expected in - Clackamas Community College - Oregon City, OR GPA:
High School Diploma: , Expected in 06/1974 - Franklin High School - Portland, OR, GPA:
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