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vp of operations resume example with 15 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 15 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.

Skills
  • Recruitment and Hiring
  • Team Leadership
  • Decision Making
  • Performance Assessment
  • Quality Assurance
  • Assignment Delegation
  • Mathematical Calculation and Reasoning
  • Financial Statement Review
  • Verbal and Written Communication
  • Training Management
  • Budget Control
  • Department Oversight
  • Finance and Accounting Oversight
  • Employee Motivation
  • Policy Development and Enforcement
  • Customer Service Management
  • Sales Promotion
  • Business Leadership
  • Staff Scheduling
  • Cost Reduction
  • Problem Anticipation and Resolution
  • Sales Coaching
  • Market and Competitor Research
  • Multitasking and Prioritization
  • Direct Sales
  • Advertising Campaign Development
  • Needs Assessment
  • Purchasing Leadership
  • Deadline Management
  • Data Analysis
  • Process Development and Streamlining
  • Money Handling
  • Price Structuring
  • Desktops, Laptops and Mobile Devices
  • Business Forecasting
  • Special Promotions Planning
  • Customer Relations
Education
Kelley School of Business- Indiana University Indianapolis, IN Expected in 05/2005 Associate Of Applied Business : International Business - GPA :
Work History
Homesite Insurance - VP of Operations
Virginia Beach, VA, 03/2017 - Current
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Evaluated product development strategies and prepared alternative approaches to exceed goals.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased company growth through collaboration with sales and marketing departments.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Led operational team in creation, roll out and management of new product lines.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Built loyal account base and long-term business relationships with Corporate accounts.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Led business planning, developed market strategy and established direct procurement of energy market.
Lineage Logistics - Senior Energy Broker
Watsonville, CA, 01/2013 - 03/2017
  • Monitored trading activity and positions consistently throughout shift.
  • Used research tools on variety of algorithmic trading strategies to improve profitability of existing models.
  • Oversaw contract performance with preferred partners by managing override payment, performance and projection.
  • Drove sales by following up with leads and new customers through outbound calls.
  • Documented customer interactions and relationships using CRM systems.
  • Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
  • Gathered customer information and maintained in CRM database.
  • Led cross-departmental and divisional workflows supporting risk management.
  • Negotiated with finance companies for optimal financing opportunities for clients.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Fostered positive business relationships to promote continued interest in Energy products and services.
  • Conceived, built and managed hedging services with 16-person team.
  • Conducted portfolio reviews and met with clients to discuss performance.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
Dole Foods - Owner/Operator
Santa Maria, CA, 01/2010 - 03/2013
  • Optimized team hiring, training and performance.
  • Managed day-to-day business operations.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
Wholesale Travel - Director of Marketing
City, STATE, 02/2007 - 01/2010
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Developed metrics and measured success in order to further penetrate marketplace.
  • Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Directed 7 marketing managers and performed performance evaluations.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Organized and executed robust, creative experiential marketing events.
  • Planned and executed events and marketing programs, producing 83% of goal of qualified leads.

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Resume Overview

School Attended

  • Kelley School of Business- Indiana University

Job Titles Held:

  • VP of Operations
  • Senior Energy Broker
  • Owner/Operator
  • Director of Marketing

Degrees

  • Associate Of Applied Business

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