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vp of operations resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Senior Healthcare Executive

Multi-site senior level operations leader with full P&L accountability. Responsible for setting and executing strategic initiatives for PE-backed healthcare companies. Track record of operational excellence and leading high-functioning teams to drive results. Skilled at M&A integration and optimizing synergies. Strong clinical background with a high drive to optimize operational efficiencies, increase sales and new grow new lines of business. Hands on. Metrics Driven. Physician relationship builder.

Areas of Expertise
  • Strategic Planning and Execution
  • Stakeholder Management
  • Complex Problem-Solving
  • Budget Oversight
  • Operational Analysis/Process Improvement
  • Relationship and Team Building
  • Industry Best Practices
  • Employee Motivation and Performance
Professional Experience
VP of Operations, 05/2016 to Current
Homesite InsuranceBridgeport, CT,
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Achieved 75M Revenue in 2021, exceeded targets by 19%, delivered 35% YOY same store growth.
  • Recognized in company awards for highest achievements in sales and operations.
  • Activated revenue levers to maximize revenue per encounter. Ex: Increased surgery kept rates with analysis that 1% equated to $970K annualized revenue lift. Increased by 4% in two months.
  • Monitored business trend forecasts, reviewed operational plans to maximize growth and opportunities. Created corrective action plans for underperforming locations.
  • Developed KPIs on PowerBI to track revenue levers, set goals and pace milestones.
  • Continued success with new surgeon launches. Ex: Generated $1.1M in revenue over 8.5 months, surpassing goal revenues from the surgeon’s previous practice ($1.2M annualized) as well as transitioning business from a retiring MD.
  • Implemented best practices to strengthen internal systems and spearhead proactive change, specifically with change of business protocols and processes due to COVID19 impact.
  • Lead 20+ Executive Directors through bi-weekly calls, hosting three in person training meetings per year, presenting content focused on leadership, operational excellence, people development, sales and process improvement.
  • Coordinated staff across multiple locations with stellar record of meeting or exceeding customer satisfaction Gold Standard targets.

Sr. Director of Integration & Clinical Operations

  • Led M&A new partner integration, completing 8 deals in 10 months.
  • Responsible for full strategy, timeline and process for on-boarding new practices. Created company's existing integration playbook.
  • Achieved new practice satisfaction scores of 9.6/10.
  • Tracked and monitored M&A synergies, resulting in annual synergies of $2.4M for 8 projects.

Director of Clinical Operations

  • Integrated clinical efficiency process improvement and compliance measures for over 25 clinics.
  • Built EMR implementation strategic program, delivering 15 completed conversions
  • Promoted within 3 months to directly over see top producing operational clinic (16M Revenue) due to high touch focus on patient care and a white glove experience.
Director of Clinical Operations, 2015 to 2016
Amita HealthEast Tawas, MI,
  • Managed operations of multi-site specialty healthcare group with over 15 providers.
  • Evaluated and enhanced workflow to implement best practices, reduce costs, and increase staff motivation and satisfaction.
  • Formalized elective/upgraded sales education to enhance operations and optimize profit margins. Increased consult to surgical conversions 43% YOY.
  • Launched aesthetics and audiology service lines.
  • Oversaw 8 FDA clinical trials, ensuring compliance and serving as in-house monitor.
  • Integrated new clinic acquisition, expanding service locations and doubling staff size.
  • Analyzed RCM KPIs to optimize services provided by provider. Optimized scheduling and clinic flow to ensure prompt and correct billing/collections cycle.
  • Developed standardized KPI reporting including monthly surgical volume, MD/OD referrals and premium IOL revenue. Presented data trends and action plans to the Executive Board
Director of Business Development & Operations, 2013 to 2015
Eye Consultants Of TexasCity, STATE,
  • Determined business development opportunities and implemented effective strategy for partnerships.
  • Grew external referral business by cultivating relationships with network of physicians. Increased surgical referrals from co-managing optometrists by 30% in first 90 days.
  • Executed various programs including continuing education seminars, refractive and cataract screenings, senior health fair events and formal physician meetings.
  • Implemented policies and standard operating procedures to prepare for expansion. Managed quality outcomes, customer service and logistics.
  • Developed standardized KPI reporting including monthly surgical volume, MD/OD referrals and premium IOL revenue. Presented data trends and action plans to the BOD.
  • Launched 2 satellite locations, responsible for all aspects of clinical planning integration.
Education, Training, Leadership
: , Expected in to Boston University - Boston, MA,
GPA:
: , Expected in to Ben Franklin Institute of Technology - ,
GPA:
: , Expected in to JCAHPO COA - ,
GPA:
: , Expected in to Vance Caesar Leadership Program - ,
GPA:

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Resume Overview

School Attended

  • Boston University
  • Ben Franklin Institute of Technology
  • JCAHPO COA
  • Vance Caesar Leadership Program

Job Titles Held:

  • VP of Operations
  • Director of Clinical Operations
  • Director of Business Development & Operations

Degrees

  • Some College (No Degree)

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