VP of Business Operations & Business Development Resume Example
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VP OF BUSINESS OPERATIONS & BUSINESS DEVELOPMENT
Professional Summary
Forward-thinking Senior Executive with proven record of accomplishment in the healthcare, technology, and financial sector during 15-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaceted business approaches.
Skills
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Work History
VP of Business Operations & Business Development 06/2018
to Current
Xpo Logistics Inc. – Saginaw , MI
Xpo Logistics Inc. – Saginaw , MI
- Led operational oversight and budgetary supervision for over 19 specialties that span over 20 hospitals and 12 outpatient clinics.
- Orchestrated positive media coverage and stakeholder relations as public face of Specialist TeleMed.
- Implemented new service strategies to support increased workflow, while maintaining service levels.
- Negotiated and drafted contracts with business partners, clients and vendors.
- Oversaw operations and coordinated with managers to increase quarterly profits by 15%.
- Developed quarterly business plans to evaluate cost projections.
- Collaborated with Chief Business Development Officer and Chief Executive Officer to develop and implement recommendations for service improvement.
- Evaluated Physician performance by analyzing and interpreting data and metrics.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Oversaw business-wide changes to modernize procedures and organization.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 46% in year one.
Operations and Human Resources Executive 09/2015
to 06/2018
C9 Investments – City , STATE
C9 Investments – City , STATE
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35%.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Leveraged experience through vital management positions guiding business to success.
- Led business initiatives resulting in numerous multi-year contracts.
- Implemented brand development strategies, including business development strategies, logo designs, and website designs.
- Spearheaded design and implementation of security access control systems for various clients.
- Monitored internal controls to protect client facilities and assets.
- Made decisions with broad and positive impact on security management operations.
- Deliver strategic and practical advice for security operations at client locations.
- Supported business growth through strategic planning and process development.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
District Branch and Business Operations Manager07/2010
to 07/2015
Wells Fargo Bank – City , STATE
Wells Fargo Bank – City , STATE
- Served as merger and acquisition team lead for Wachovia and Wells Fargo merger for the East coast.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Served instrumental role in organizational transformation and implementation and participated in merger and acquisition of Wachovia Bank, a very successful large-scale corporate restructurings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Built loyal account base and long-term business relationships with private banking, commercial, and personal banking account products.
Sales and Operations Manager08/2004
to 07/2010
Coach – City , STATE
Coach – City , STATE
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Evaluated upcoming program plans to forecast expected resource needs.
- Implemented policies and standard operating procedures for continuous improvement.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Education
Bachelor of Science: Business ManagementUniversity of Phoenix-
City,
State
- Majored in Human Resource Management
Bachelor of Science: Business ManagementFlorida State University-
City,
State
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Resume Overview
School Attended
- University of Phoenix
- Florida State University
Job Titles Held:
- VP of Business Operations & Business Development
- Operations and Human Resources Executive
- District Branch and Business Operations Manager
- Sales and Operations Manager
Degrees
- Bachelor of Science : Business Management
Bachelor of Science : Business Management
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