VP Of Business Development/Director Of Client Relations Resume Example Company Name

VP OF BUSINESS DEVELOPMENT/DIRECTOR OF CLIENT RELATIONS

Professional Summary

Innovative entrepreneur driven by the passion of helping others. Dedicated substance abuse counselor with over 10 years of work in the mental health, social services and criminal justice fields. Extensively trained in the diagnosis and treatment of addiction disorders. Accomplished Program Manager with career history marked by successes in reducing costs, streamlining procedures and generating new revenue streams. Remarkable abilities in developing innovative business strategies.

Skills

Expertise in crisis intervention techniques
Program management
Culturally sensitive
Project coordination
Biopsychosocial assessments
Campaign development
Team leadership
Skilled in intake interviewing

Proactive mindset
Adept at treatment and discharge planning
Persuasive communication style
Strong public speaker
Trained in HIPPA compliance
Cognitive Behavioral Therapy (CBT) expert
Sharp critical thinker
Case management proficiency

Work History

VP of Business Development/Director of Client Relations, 10/2019 to Current
Company Name – City, State

Monitored social media and online sources for industry trends
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Contributed to team results in fast-paced work environments
Followed all policies, regulations, dress codes and schedules
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Developed and managed CRM- Hubspot
Managed admissions and also assisted in intake process
Developed clear strategy for marketing upholding KPI's
Provided workshops to employers and their companies surrounding work-life balance
Increased call volume by staying within budget while following strategy

Executive Director/ Co-Founder, 06/2016 to 10/2019
Company Name – City, State

Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
Interacted well with admissions and clients to build connections and nurture relationships
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets

Director of Clinical Services, 02/2013 to 07/2016
Company Name – City, State

Followed up with insured individuals regarding premium and deductibles payments
Answered customer questions regarding deductibles
Handled under staffing, disputes, terminating employees and administering disciplinary procedures
Organized and led a 6-day staff orientation and training to promote collaboration
Served as company representative at many public awareness and community fundraisers to promote company objectives
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
Continually maintained and improved the company\'s reputation and positive image in the markets served
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
Supervised and managed the daily activities of a clinical team consisting of 1 physicians, 2 nurses and support staff
Educated clients and their families about client rights and responsibilities
Interviewed and assessed an average of 6 incoming patients per week

Alcohol and Drug Counselor, 02/2012 to 08/2012
Company Name – City, State

Implemented a 12 week curriculum for inmates that wanted to voluntarily participate in their recovery from addictions
Created a healthy Exit and Treatment Plan Offered one on one counseling for over 65 clients throughout a six month time frame Implemented and facilitated group therapies centered around relapse prevention
Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions
Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health
Displayed sensitivity to the cultural and linguistic needs of the clients and families served
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)

Education

Bachelor of Science: Addiction/Psychology, 06/2012
California State University - City, State

Student government representative Cultural Awareness and Sensitivity workshop, GPA: 0

Resume Overview

School Attended

California State University

Job Titles Held:

VP of Business Development/Director of Client Relations
Executive Director/ Co-Founder
Director of Clinical Services
Alcohol and Drug Counselor

Degrees

Bachelor of Science : Addiction/Psychology , 06/2012

VP of Business Development/Director of Client Relations Resume Example

Resume Score: 80%

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