VP of Business Development/Director of Client Relations Resume Example
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VP OF BUSINESS DEVELOPMENT/DIRECTOR OF CLIENT RELATIONS
Professional Summary
Innovative entrepreneur driven by the passion of helping others. Dedicated substance abuse counselor with over 10 years of work in the mental health, social services and criminal justice fields. Extensively trained in the diagnosis and treatment of addiction disorders. Accomplished Program Manager with career history marked by successes in reducing costs, streamlining procedures and generating new revenue streams. Remarkable abilities in developing innovative business strategies.
Skills
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Work History
VP of Business Development/Director of Client Relations, 10/2019 to Current
Brookdale Senior Living – Aurora , IL
Brookdale Senior Living – Aurora , IL
- Monitored social media and online sources for industry trends
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Contributed to team results in fast-paced work environments
- Followed all policies, regulations, dress codes and schedules
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Developed and managed CRM- Hubspot
- Managed admissions and also assisted in intake process
- Developed clear strategy for marketing upholding KPI's
- Provided workshops to employers and their companies surrounding work-life balance
- Increased call volume by staying within budget while following strategy
Executive Director/ Co-Founder, 06/2016 to 10/2019
County Of Merced – Merced , CA
County Of Merced – Merced , CA
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
- Interacted well with admissions and clients to build connections and nurture relationships
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
Director of Clinical Services, 02/2013 to 07/2016
Ken Starr MD – City , STATE
Ken Starr MD – City , STATE
- Followed up with insured individuals regarding premium and deductibles payments
- Answered customer questions regarding deductibles
- Handled under staffing, disputes, terminating employees and administering disciplinary procedures
- Organized and led a 6-day staff orientation and training to promote collaboration
- Served as company representative at many public awareness and community fundraisers to promote company objectives
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
- Continually maintained and improved the company\'s reputation and positive image in the markets served
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
- Supervised and managed the daily activities of a clinical team consisting of 1 physicians, 2 nurses and support staff
- Educated clients and their families about client rights and responsibilities
- Interviewed and assessed an average of 6 incoming patients per week
Alcohol and Drug Counselor, 02/2012 to 08/2012
San Luis Obispo Sheriff – City , STATE
San Luis Obispo Sheriff – City , STATE
- Implemented a 12 week curriculum for inmates that wanted to voluntarily participate in their recovery from addictions
- Created a healthy Exit and Treatment Plan Offered one on one counseling for over 65 clients throughout a six month time frame Implemented and facilitated group therapies centered around relapse prevention
- Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
Education
Bachelor of Science: Addiction/Psychology, 06/2012
California State University - City, State
California State University - City, State
Student government representative Cultural Awareness and Sensitivity workshop, GPA: 0
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Resume Overview
School Attended
- California State University
Job Titles Held:
- VP of Business Development/Director of Client Relations
- Executive Director/ Co-Founder
- Director of Clinical Services
- Alcohol and Drug Counselor
Degrees
- Bachelor of Science : Addiction/Psychology , 06/2012
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