Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Sophisticated Program Manager possessing 20+ years of experience in delivering successful stimulus programs within the government contracting industry. Proven history of leading Federal contractors in application development, loan servicing , and client support. Skilled in mentoring, training and contributing to the professional development of staff members and government program participants. Recognized industry leader and tenured instructor for the National Association of Government Guaranteed Lenders (NAGGL).

  • NAGGL Instructor of the Year Award - 2019
  • NAGGL Instructor Award - 2018
  • BNY Mellon Best of Class Contributor Award for SBA One - 2015
  • BNY Mellon Above and Beyond Award for SBA One - 2014
  • BNY Mellon Best of the Best Award for HUD EHLP - 2012
  • NAGGL Instructor Length of Service Award - 2011
  • Public Trust Security Clearance
  • Capital Access Financial System
  • JIRA
  • SBA and USDA Loan Servicing
  • Written and Verbal Communication
  • Leadership
  • Problem Solving
  • Program Management
  • Critical Thinking
  • Customer Support
Work History
10/2006 to Current VP, Lead Manager, Program & Project Management BNY Mellon | City, STATE,
  • Conceptualize and spearhead Fiscal Transfer Agent (FTA) statement of work for Coronavirus Aid, Relief, and Economic Security Act (CARES Act) programs (Paycheck Protection Program and Section 1112 Debt Relief) enacted by U.S. Small Business Administration (SBA).
  • Partner with SBA Office of Capital Access (OCA), Office of Chief Financial Officer (OCFO), Office of General Counsel (OGC) and Office of Field Operations (OFO) to administer and improve 7(a) loan program’s policies, procedures and forms, such as SBA Form 1086, Secondary Participation Guaranty Agreement.
  • Oversee product delivery and implementation of SBA One, Cabinet level initiative to develop intuitive, electronic loan origination platform. SBA underwriting efficiency improved by 67% for loans less than $350,000 and 53% for larger loans from FY 2016 to FY 2018.
  • Mentor peak client service staff of 22 employees to fulfill over 7,000 monthly client inquiries related to CARES Act, SBA One, SBA Form 1502 reporting, SBA Annual Fee verification and servicing loans sold on SBA 7(a) and U.S. Department of Agriculture (USDA) secondary markets.
  • Administer online communications and product training curriculum, consisting of 50 – 60 modules annually, for external stakeholders across all 10 SBA regions.
  • Enhanced SBA lender loan payment reporting by 62% from Fiscal Year 2013 to Fiscal Year 2018 through construction of revised SBA Form 1502 validation rules administered through online web portal.
  • Delivered Fiscal Agent contract valued at $25 million for Emergency Homeowners’ Loan Program (EHLP) of U.S. Department of Housing and Urban Development (HUD). Counseled HUD’s Director of EHLP and Fiscal Agent Administrator, while overseeing five sub-contractor organizations for loan underwriting, title searches, roving notary services, closing documentation, payment collection and mortgage recordation.
01/2001 to 09/2006 AVP, Client Service Manager JPMorgan Chase | City, STATE,
  • Converted JP Morgan Chase’s Loan Agency businesses (Colson Services Corp. and Ginnie Mae Relationship Services), annual revenue of $50+ million, to The Bank of New York as part of regulatory approved asset swap.
  • Guided operations staff of eight employees to administer and service Farmer Mac 2 Program of over 3,400 USDA loans, and Federal Communications Commission’s Auction Loan Portfolio.
  • Organized responses to SBA Office of Inspector General (OIG)Provided by Client (PBC) requests and government judicial subpoenas.
  • Performed as escalation point of contact for SBA OCA and SBA OFO.
  • Conducted marketplace surveys of SBA 7(a) Lenders and SBA 504 Certified Development Companies to gauge client fulfillment and compose SWOT analyses of departmental policies and procedures to maximize compliance and service levels.
    Collaborated with department managers to discuss improvements in customer support and product delivery.
  • Offered in-person training courses for SBA District Offices and lender conferences on SBA Form 1502 Reporting and SBA 7(a) Secondary Market.
Expected in Bachelor of Arts | English University At Albany, State University Of New York, Albany, New York, GPA:

National Association of Government Guaranteed Lenders (NAGGL)

01/1999 - Current

  • Design and instruct SBA Form 1502 and SBA 7(a) Secondary Market training courses.
  • Engage NAGGL Secondary Market Committee

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • University At Albany, State University Of New York

Job Titles Held:

  • VP, Lead Manager, Program & Project Management
  • AVP, Client Service Manager


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: