Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Organized and detail-oriented Vice President with 15+ years of experience in Third Party Governance and Consumer Lending. Skilled defining financial capabilities through effective forecasting, projections, volume, operational functions and sourcing processes. Proven success in change management, designing and implementing optimized practices for increasing productivity and profitability. Distinguished leadership skills with commitment to increasing customer satisfaction.

  • Third Party Risk Management Programs
  • Change Management
  • Policy and Procedure Development
  • Business Processes/Strategy
  • Project Management
  • Internal Controls / Risk Mitigation
  • Third Party Performance Metrics and Analysis
  • Risk Assessments/Audit Reports
  • Contract Management/ Negotiation
  • Service Level Agreements
Work History
06/2019 to Current VP-Enterprise Third Party Risk Management Amazon.Com, Inc. | Avondale, AZ,
  • Third-Party Governance specialist responsible for managing the global vendors and inter-affiliate Third- Party Governance framework specific to ongoing monitoring and managing business support.
  • Responsible for developing and implementing consistent and robust processes to ensure continued high levels of service delivery of ongoing development of TPG framework with focus on all OCC and CFPB regulatory requirements, developing playbooks from regulatory guidelines into workable and measurable training and support solutions.
  • Owner of TPRO policies and procedures to ensure alignment with TPRO program and updating risk rating methodology periodically.
  • Manage and maintain TPM lifecycle process flows and identify risks for enterprise integration.
  • Develop third-party process improvement with an emphasis on user experience throughout the third- party lifecycle.
  • Assess, monitor and track and provide guidance of the third-party lifecycle activities.
  • Implement all aspects of unique strategy and direction for vendor and inter-affiliate governance, control and risk related matters.
  • Manage vendor relationships in scope with appropriate measurement and management tools and other related documentation.
  • Assess third-party issues and look to determine the risk levels, impacts, remediation and resolutions between the business and third-party through an issue management platform.
  • Collaborate with Sourcing, Procurement, Legal and Compliance teams for RFI, RFP, MSA, SOW and engagement negotiations at an enterprise level.
  • Facilitate regular meetings to assess quality of TPG framework delivery and discuss any other relevant topics in relation to outsourced services with TPG groups, Executive Sponsors, Stakeholders, and vendors.
  • Interact with Senior stakeholders and Executive Committee level to assist with the development and implementation TPG management initiatives.
05/2010 to 06/2019 Sr. Vendor Manager General Dynamics | West Des Moines, IA,
  • Department senior lead responsible for ensuring all third parties in Operations, Credit, Collections and Fraud departments were managed according to the VMO Third Party Oversight Program requirements.
  • Oversaw completion of risk, compliance, and audit activities for divisional suppliers.
  • Managed vendor management teams to ensure best practices for third-party management and processes are followed.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Assessed issues identified and developed recommendations to strengthen internal controls and reduce operational risks.
  • Responsible for both contractual and non-contractual requirements, including service levels, and managing third party relationships.
  • Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
  • Engaged and coordinated with Compliance and Information Risk areas in the evaluation and execution of department and organization-wide initiatives.
  • Collaborated with multiple business executives on customer web-facing portal with a CX approach.
  • Responsible for validating and reconciling department invoices.
  • Prepared and delivered budget requests to finance partners and stakeholders.
05/2007 to 05/2010 Sr. Business Systems Analyst Sallie Mae Bank | City, STATE,
  • Provided production support and remediation on enterprise systems used.
  • Responsible for the research, analysis and resolution of daily, weekly, monthly reports as well as any ad-hoc audit reports as assigned.
  • Recommended controls by identifying problems and write improved procedures.
  • Collaborated with multiple business groups implement a customer web-facing portals.
  • Designed the agent training manual for newly implemented agent portal.
  • Experienced in UAT and Regression Testing for multiple platforms.
  • Improved systems by studying current practices and designing modifications.
Expected in 05/2012 Master of Science | Organizational Leadership Wilmington University, Newark, DE GPA:
Expected in 12/2011 Master of Science | Business Administration Wilmington University, Newark, DE GPA:
Expected in 05/2003 Bachelor of Science | Business Administration and Marketing Delaware State University, Dover, DE GPA:
  • Certified Regulatory Vendor Program Manager III (CRVPM), Compliance Education Institute, LLC - 5/2016-Current
  • Certified Project Management Professional (PMP), Project Management Institute - 12/2013-Current

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School Attended

  • Wilmington University
  • Wilmington University
  • Delaware State University

Job Titles Held:

  • VP-Enterprise Third Party Risk Management
  • Sr. Vendor Manager
  • Sr. Business Systems Analyst


  • Master of Science
  • Master of Science
  • Bachelor of Science

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