LiveCareer-Resume

vp creative marketing customer support resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer 10 years of experience to new role dedicated to achieving exceptional results on tight timetables.

Skills
  • Performance Monitoring and Evaluation
  • Relationship Building
  • OKRs and KPIs
  • Performance Monitoring
  • Process Improvement
  • Complex Problem-Solving
  • Business Growth and Marketing Strategies
  • Operational Analysis
  • Relationship and Team Building
  • Product Management and Branding
  • Product and Service Specification
  • Training and Onboarding
  • Budget Forecasting
  • Marketing Strategy Development
  • Google Analytics
  • Team Recruiting and Hiring
  • Verbal and Written Communication
  • Editing and Proofreading
  • User Needs Interpretation
  • Usability Testing
  • Writing Requirements
  • Project Management
  • Manufacturing Processes
  • Workflow Development
Education and Training
The Pennsylvania State University , Expected in 01/2014 Bachelor of Arts : Psychology - GPA :
Experience
Firstservice Residential - VP Creative Marketing & Customer Support
Woodbridge, NJ, 05/2015 - Current
  • Grew the company's SEM, SEO, PPC, and API programs by 900% and trained new division heads to run day to day operations
  • Wrote all technical documentation for production departments when we launched a new CRM
  • Improved reviews ratings across all major platforms and solicited 1500 5 star reviews in 2 years
  • Reduced internal errors by 63% since 2017
  • Identified problems and implemented solutions to better streamline operations.
  • Developed and analyzed cost vs. revenue metrics to monitor staff performance.
  • Identified and established KPIs to improve team efficiencies and sales strategies.
  • Participated in cross-functional teams with manufacturing, quality control, marketing and delivery departments.
  • Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale.
  • Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
  • Devised and executed employee development, performance oversight, compensation and benefits programs.
  • Designed employee performance evaluation process and merit program.
  • Devised training programs for new and existing employees.
  • Developed and implemented hiring criteria and employment selection assessments to improve staffing quality.
  • Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.
Cummins - Community Support Specialist
Austin, TX, 10/2013 - 04/2015
  • Partner with a variety of support professionals to develop natural community supports
  • Develop and implement unique and diverse strategies for teaching new skills and keeping already mastered skills fresh
  • Create detailed treatment and educational plans for the residents in the programs, while maintaining compliance with state registrations
  • Partner with the Behavioral Analysts and Psychiatrists to develop plans that can be implemented across all employees
  • Maintained monthly outcome reports with program data for each client.
  • Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
  • Attended case management team meetings to staff current clients and provide insight on caseloads.
  • Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
  • Developed and implemented short- and long-term case management initiatives to improve client programs.
  • Educated clients and community members about mental or physical illness, substance abuse, medication-assisted treatment and available community resources.
  • Coordinated psychosocial assessments, treatment plans and progress notes.
  • Assisted with development of daily living, communication and social skills in adults with intellectual and development disabilities.
Cummins - Operations Manager
Bossier City, LA, 06/2009 - 10/2013
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Measured and reviewed performance via KPIs and metrics.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Enforced federal, state, local and company rules for safety and operations.
  • Created corrective actions based on adverse KPI trends.
  • Conducted employee observations and documented findings.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Tracked and replenished inventory to maintain par levels.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Collected customer fees, managed refunds and provided complete sales documentation.
The Home Depot Inc - Operations Manager
City, STATE, 07/2005 - 05/2009
  • Managed scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Measured and reviewed performance via KPIs and metrics.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.

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Resume Overview

School Attended

  • The Pennsylvania State University

Job Titles Held:

  • VP Creative Marketing & Customer Support
  • Community Support Specialist
  • Operations Manager
  • Operations Manager

Degrees

  • Bachelor of Arts

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