I am a demonstrated Vice President & Chief Operating Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. I have strong leadership professional experience in designing and implementing business plans, process, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance.
Project Management Professional (PMP) Management Development Programs Exceeding Service-level Agreements Accounting Principles Full P&L Accountability Strategic & Tactical Infrastructure Planning Contract Development / Negotiations | Business-driven Technology Organizations Regulatory Compliance E-Commerce Executive Cloud Computing Implementation & Optimization Certificates: Microsoft Serve, Azure, Microsoft Office Suite, Robotic and Automation Technology, Network Security Loss Prevention |
Responsible for a Burger King portfolio of 9 locations in the tri-state area.
In this role, I lead the standards evaluation process for Florida and Georgia restaurants, development of licensee performance evaluations, restaurant operations, licensee, and customer satisfaction analytics and insights, oversight of the Customer Satisfaction VOICE, 800# call center, supply chain, human resources, and social medial e-care programs, and process and capability development of the U.S. Field Operations staff
Responsible for a team of six Business Consultants, in Florida, Georgia, and Alabama.
In this role I was responsible for consulting 26 franchise owner operators with a total of 315 restaurants in the Florida Region.
Responsible for daily operations for my six restaurants. Support my General Managers was my number one priority to ensure their individual restaurant action plans were achieved.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy