LiveCareer-Resume

vp coo resume example with 13 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I am a demonstrated Vice President & Chief Operating Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. I have strong leadership professional experience in designing and implementing business plans, process, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance.

Skills

Project Management Professional (PMP)

Management Development Programs

Exceeding Service-level Agreements

Accounting Principles

Full P&L Accountability

Strategic & Tactical Infrastructure Planning

Contract Development / Negotiations

Business-driven Technology Organizations

Regulatory Compliance

E-Commerce Executive

Cloud Computing Implementation & Optimization

Certificates: Microsoft Serve, Azure, Microsoft Office Suite, Robotic and Automation Technology, Network Security

Loss Prevention

Education
Pennsylvania State University University Park, PA Expected in 2015 Bachelor of Science : Business Management - GPA :
Work History
Servicemaster Clean - Director of Operations
Exton, PA, 10/2021 - Current

Responsible for a Burger King portfolio of 9 locations in the tri-state area.

  • Developed quarterly business plans to evaluate cost projections.
  • Developed, implemented and managed monthly business plans to promote profitable sales.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed managers and team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling initiatives , ACR improvement, and training development to meet revenue and metric targets.
Crane Co. - VP of Operations & Chief Operating Officer
Las Vegas, NV, 01/2017 - 05/2022

In this role, I lead the standards evaluation process for Florida and Georgia restaurants, development of licensee performance evaluations, restaurant operations, licensee, and customer satisfaction analytics and insights, oversight of the Customer Satisfaction VOICE, 800# call center, supply chain, human resources, and social medial e-care programs, and process and capability development of the U.S. Field Operations staff

  • Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.
  • Worked closely with audit team to prepare accounts and documentation as well as conduct audits according to all regulatory requirements. Created and deployed forward-thinking initiatives to drive corporate vision and outperform revenue targets.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Xenith - Field Service Manager
Atlanta, GA, 08/2015 - 01/2017

Responsible for a team of six Business Consultants, in Florida, Georgia, and Alabama.

  • Develop multiple platforms to ensure sales, marketing, training, and business plans were meeting or exceeding company standards
  • Provide executive -level leadership with full accountability for all technology initiatives for 1,700+ restaurants spanning three southern regions
  • Recruit, develop, supervise, mentor and review performance of an entire 90- member IT (remote) department team including key IT managers
  • Communicate company initiatives throughout my region to ensure all franchise operations managers and maintained strong relationships
  • Implemented systems that works for my region to maintain accurate sales, customer count, inventory management, in order to support my region to be the best of the best
  • Consult with VP of Franchise Operations frequently, and keep a strong bond and update all reports and visits within my region
  • Consult with Chief Information Officer frequently to give updates on projects and status
  • Create short and long term strategies through action plans and held restaurant arrangement accountable, with rewards and motivational gifts
  • Increased overall regional profit by 56% because of re-enhancing procedures and re-optimizing KVS
  • Introduced changes to accommodate explosive staff development, while maintaining cost overheads despite staffing and training increases, including preparation of training material, restructuring entry system and clocking to badges (35% reduction of time spent to process data payroll department) and growing a team of engaged highly-skilled technology & operations experts focused on increasing operation excellence and innovation
Servicemaster Clean - Business Consultant
Houston, TX, 06/2014 - 08/2015

In this role I was responsible for consulting 26 franchise owner operators with a total of 315 restaurants in the Florida Region.

  • Worked closely with franchise operators and managing partners within my region.
  • Corporate liaison, in the field and held each owner operator, director of operations, and general manager of each restaurant to the highest standards.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, best practices and systems to reduce turnaround time.
  • Held food safety, training, financial classes within my region to develop franchisees and store level management.
McDonald's - Area Supervisor
City, STATE, 05/2008 - 06/2014

Responsible for daily operations for my six restaurants. Support my General Managers was my number one priority to ensure their individual restaurant action plans were achieved.

  • Coordinated with other district managers to actualize strategies to improve performance and grow circulation volumes and sales
  • Reviewed McDonald's O&T Manual for further success to train and develop my General Managers and staff
  • Improved operational standards, personnel moves, and merchandising strategies
  • Communicated with Director of Operations and corporate Business Consultant , regarding sales, staffing, and new marketing strategies

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Resume Overview

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Director of Operations
  • VP of Operations & Chief Operating Officer
  • Field Service Manager
  • Business Consultant
  • Area Supervisor

Degrees

  • Bachelor of Science

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