I am a demonstrated Vice President & Chief Operating Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. I have strong leadership professional experience in designing and implementing business plans, process, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance.
Project Management Professional (PMP)
Management Development Programs
Exceeding Service-level Agreements
Full P&L Accountability
Strategic & Tactical Infrastructure Planning
Contract Development / Negotiations
Business-driven Technology Organizations
Cloud Computing Implementation & Optimization
Certificates: Microsoft Serve, Azure, Microsoft Office Suite, Robotic and Automation Technology, Network Security
In this role, I lead the standards evaluation process for Florida and Georgia and restaurants, development of licensee performance evaluations, restaurant operations, licensee, and customer satisfaction analytics and insights, oversight of the Customer Satisfaction VOICE, 800# call center, supply chain, human resources, and social medial e-care programs, and process and capability development of the U.S. Field Operations staff. Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency. Worked closely with audit team to prepare accounts and documentation as well as conduct audits according to all regulatory requirements. Created and deployed forward-thinking initiatives to drive corporate vision and outperform revenue targets.
Responsible for a team of six Business Consultants, in Florida, Georgia, and Alabama.
Responsible for consulting eight franchise owner operators with a total of 52 restaurants in the Florida Region. I worked closely with franchise operators and managing partners within my region. I was the corporate liaison, in the field and held each owner operator, director of operations, and general manager of each restaurant to the highest standards. Each visit, were not the same but was full of support and knowledge to ensure we meet our standards and objectives. I strengthened my regions by reviewing food safety, guest surveys, guest counts, and sales, consolidating my data and met with leadership to get each organization up to standards. If I did not have the solution, I taught my team where to go to find the solution. I also developed complete business plans and operational strategies for my operators and their review.
Responsible for daily operations for my six restaurants. Support my General Managers was my number one priority to ensure their individual restaurant action plans were achieved.
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