Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
  • Innovative and result-oriented Product Manager offering 16 years of experience in planning, building and managing world-class SaaS products. Adept at developing inventive start-up operations with demonstrated success in articulating product vision and leading all aspects of an agile product lifecycle. Versatile and proven leader with remarkable efficiency in delivering effective leadership and guidance to cross-functional teams while running efficient consulting organizations. Skilled in executing management strategies, forecasting, project management and strategic planning with exceptional multi-industry expertise and top-notch communication abilities. Proficient in monitoring trends and capitalizing on emerging opportunities.
Skills
  • Product Roadmap
  • Agile, Scrum Methodologies
  • Product KPI & Analytics
  • Product Launch & Adoption
  • Software Development & Architecture
  • Customer & Executive Presentations
  • Contract Negotiation
  • SaaS Licensing
  • Client management
  • Business Requirement Analysis
  • User Experience (UX)
  • Product Positioning
  • Budgeting
  • Pricing Strategy
  • Competitive Market Analysis
  • Start-up Operations
Education
, Expected in 2020 Scrum Certified Product Owner, Scrum Alliance Link : - GPA :
BITS Pilani , Expected in 2007 Master of Science : Software Engineering - GPA :
Ramaiah Institute of Technology , Expected in 2004 M.S : - GPA :
, Expected in Bachelor of Engineering : Electronics and Communications - GPA :
Work History
Jones Lange Lasalle Inc. - VP, Consulting
Green Bay, WI, 01/2019 - Current
  • Play integral role in selling, contracting, delivering supplier portal, risk management, dynamic discounting, supply chain financing, e-invoicing, invoice inquiry, risk & performance management modules of apexportal product to largest organizations across globe in airline, manufacturing, retail, and finance.
  • Manage apexportal to be Spend Matters leader 4 QTR in supplier management solutions category; well ahead of competition in Coupa, SAP Ariba, Aravo.
  • Supervise Go-live of 60+ supplier & customer management modules in 2020 for 25+ clients, including multi-region rollouts for supplier registration, smartvm (DB of 32M business entities & 650 extension connections for validations), and working capital optimization solutions.
  • Manage apexportal to be Spend Matters leader 4 QTR in supplier management solutions category; well ahead of competition in Coupa, SAP Ariba, Aravo.
  • Formulated and implemented new solutions in risk management, performance management / MDM as well as supply chain financing solution with IFG.
  • Delivered effective support to expanding client base by increasing consulting organization from 35 to 80+ skilled personnel over 2 years.
  • Attained standardized product delivery by developing playbooks for integration with ERPs, apexportal best practices guides, P2P and implementation playbooks, agile project management approach, and product release processes.
  • Collaborated with Marketing team in giving product demos and presenting industry best practices at trade shows including APP2P Fall, Gartner, Apex Elite Experience as a distinguished speaker., Technology Operated as project manager and business analyst maintaining 100% ownership for new aspects and technical specifications of CRM platform.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
Fiserv, Inc. - Director, Product Management
Sunnyvale, CA, 01/2013 - 01/2019
  • Handpicked to be a founding member of start-up in building adaptable product platform, developing multi-million-dollar client contracts with top-tier corporations in insurance, investment banking, and consumer lending sectors.
  • Planned overall hiring and cross tClairenings for building brand new insurance practice.
  • Integrated market data from numerous reliable sources by conceptualizing and instituting multi-asset class security master platform covering fixed income, equities, and derivatives.
  • Established modular product components, which easily assembled and implemented for meeting client requirements and expectations by analyzing leading-edge processes within cross-functional industries.
  • Acted as key player in formulation of $100M contract with Guggenheim partners for enterprise solution spanning client management, security master, corporate actions, multi-asset trading, treasury, and product launch functions.
  • Constructed an automated Hedge Fund and ABS launch process as well as a cohesive client management system for Separately Managed Accounts, Funds, and HNW individuals.
  • Acquired Eldridge industries major insurance client increasing platforms capabilities to new sector by leading sales process / product demos.
  • Lead rapid development of fully automated and cost-effective enterprise solutions covering client onboarding and management, entity master, supplier management, product management, trading, and treasury functions.
  • Drove product adoption by delivering tClairening and facilitating client demos sites nationwide across Chicago, Los Angeles, NJ.
  • Developed price invoicing solution by contributing effectively across multiple sectors.
Caci International Inc. - VP, Technology & Product Management
Dracut, MA, 01/2011 - 01/2012
  • Contributed to maximization of profitability for clientele, including GE Money, DTV, and department of education.
  • Coordinated directly with clients for analyzation and innovation of BPO technical solutions to fulfill long-term business objectives.
  • Collaborated with CEO for discussing funding plans with large investors, such as Bain Capital and TPG.
  • Developed new CRM platform serving as launch and project manager over five-year period by fostering and managing long-term partnership with 40 top-performing developers across India and United States.
  • Contributed in multiple presentations to FTC for showcasing system consumer management capabilities.
Cognizant Technology Solutions - Senior Business Analyst
City, STATE, 01/2004 - 01/2010
  • Lead global projects to reduce costs, gain revenue, and enhance automation.
  • Leased with iQor’s CEO to serve as chief designer and business analyst, while shaping integrated interfaced for serving numerous end-users; call center agents and cross-functional staff members within operations, payment / correspondence processing, compliance, and analytics.
  • Streamlined payment processing, treasury, document management, auto dialer, and BPO compliance operations by developing and executing automated workflows.
  • Saved $2M, increased $3M of revenue, and decreased lawsuits by 85% within first year of development by designing and launching new CRM platform for consumer credit recovery / retention.
  • Maintained and improved online customer website and in-house CRM software enabling clients to outsource entire software maintenance for small team in Chennai.
  • Achieved 100% call recording levels, decreased customer complaints, and identified compliance offenders by replacing Cacti and Witness call recording software and crafted new call monitoring and video capture platform.
Accomplishments
  • Expanded Offerings into Customer Life-Cycle Management for APEX Analytix.
  • Increased $2M of annual renewable SaaS revenue by presenting upsell opportunities with existing client and has resulted in 8 previously non-budgeted contracts for the new module for Customer Onboarding and Master Data Management and Reference Data Validation & Management; all delivered though app and microservices.
  • Turning Product Consulting Profitable at APEX Analytix.
  • Created new revenue stream and reduced delivery time by 40% by executing change management practices which also resulted in ~ 1M in fees in one time and renewable SaaS in 2020 alone.
  • Expanded consulting organization from 35 to 80+ skilled personnel over 2 years, including new delivery COE in India to better response time and lower implementation cost for 60+ implementations in 2020.
  • Prepared portal product & consulting progress and P&L every quarter, while bringing $8M in consulting and increasing profitability from -15% to 35% by leading apex portal in Spend Matters leader 4 QTR in a row.
  • Created a Comprehensive Insurance Administration Platform from ground up for SBL/ SE2.
  • Attained $12M per year contract by configuring and conducting multiple demos on customer insurance quote, death benefit management to COO and other decision makers of Security Benefit & SE2.
  • Created end-to-end life and annuity insurance product covering all aspects of Insurance Product/Customer lifecycle around customer onboarding & underwriting, policy management, surrenders/withdrawal, and delivering tClairening/facilitating client sites nationwide across Chicago, Los Angeles, NJ.
  • Built a Modular Product Configurations Platform at Mezocliq.
  • Created logiQ, a comprehensive configuration platform constituting modules for variables, workflows, and screens; utilizing which I architected end-to-end processes for investment banking/insurance/consumer lending leading to large 5 year $100M contract with Guggenheim partners.
  • Architecting a High-Performance Multi-Sector Customer Relationship Management Product:.
  • Saved $2M in system license / staff, increased $3M of revenue, and decreased lawsuits by 85% within first year of deployment by streamlining payment processing, remittances, treasury, document management, auto dialer, and BPO compliance operations and developing / executing automated workflows.
  • Retired 5 legacy customer transaction system by acting as chief designer / business analyst and creating new CRM platform for consumer credit recovery / retention covering processes and interfaces.

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Resume Overview

School Attended

  • BITS Pilani
  • Ramaiah Institute of Technology

Job Titles Held:

  • VP, Consulting
  • Director, Product Management
  • VP, Technology & Product Management
  • Senior Business Analyst

Degrees

  • Scrum Certified Product Owner, Scrum Alliance Link
  • Master of Science
  • M.S
  • Bachelor of Engineering

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