VP, Client Relations and Marketing Resume Example
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VP, CLIENT RELATIONS AND MARKETING
Summary
Highly-focused and ambitious Human Resources Manager bringing [Number]+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Resourceful Human Resources Executive focused on [Area of expertise]. Talent for turning around flagging operations and providing growth-oriented leadership. Excellent record of workforce development and strategic hiring for key positions.
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
VP, Client Relations and Marketing|EVIO Labs - City , STATE|05/2016 - 04/2020
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Maintained up-to-date knowledge of competitor offerings to distinguish and communicate [Product or Service] value.
- Met with clients to ascertain needs and develop plans which address current and long-term goals.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Developed and enhanced client relationships by leveraging exceptional [Type] expertise.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Described business [Product or Service] offerings to customers and facilitated smooth purchases.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Followed and reinforced [Type] and [Type] regulations to keep branch in compliance with standards.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Evaluated and enhanced content of online pages, blog posts and social media platforms.
- Researched market competitors to identify potential new products and service opportunities.
- Recommended product changes to enhance customer interest and maximize sales.
- Directed ongoing market research for use with future marketing plans.
- Updated web pages and social media profiles with engaging and current content.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
- Partnered with sales representatives during customer consultations to build agency and customer relations.
- Devised innovative strategies to drive customer engagement.
- Implemented well-planned campaigns, events and PR initiatives to achieve [Result].
- Stayed on top of latest updates to company products and trends in customer buying preferences.
- Created and implemented traditional marketing campaigns.
- Oversaw marketing and communications plans for [Type] company.
- Optimized marketing approaches to capitalize on new market trends and capture new customer groups.
- Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
- Leveraged market knowledge and analysis of customer insight, trends and principal to facilitate retail [Type] product sales through targeted promotions.
- Put together leading-edge digital marketing, social media and SEO strategies.
- Spearheaded customized pricing concepts as part of larger marketing overhaul.
- Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Co-Founder and COO|Oregon Analytical Services - City , STATE|01/2014 - 05/2016
- Devised organizational vision, mission and foundational structure to facilitate early growth.
- Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
- Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
- Crafted and monitored internal control systems.
- Took company from $0 to $[Amount] per year in revenue in only [Timeframe] through strategic [Action].
- Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
- Maintained up-to-date knowledge of all statutory requirements and regulations.
- Evaluated and interviewed approximately [Number] patients per day, determined needs and developed proactive treatment plans.
- Identified and capitalized on [Industry] opportunity, leveraging connections and resources to slide into gap to launch [Type] business.
- Communicated with industry partners to build valuable relationships and achieve operational targets.
- Achieved optimal device fits by creating molds of patient bodies to properly size devices for individual stature.
- Oversaw strategic business decision-making to develop, enhance and enforce business mission.
- Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Achieved desired work environment and performance by proactively advising and guiding [Number] employees on best practices and overseeing HR training.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Complied with local, state and federal laws and established organizational standards.
- Identified staff vacancies and recruited, interviewed and selected best applicants.
- Maintained annual and monthly budgets.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Managed accounts payable for organization of [Number] personnel.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Responded to employee inquiries regarding payroll and timekeeping.
- Followed all IRS guidelines and state regulations when submitting payroll taxes.
- Managed payroll and time and attendance systems.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Prepared purchase orders and expense reports.
- Onboarded new employees in time reporting and payroll systems.
- Determined proper handling of financial transactions and approved transactions within designated limits.
- Prepared and maintained support documentation.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Maintained up-to-date knowledge of competitor offerings to distinguish and communicate [Product or Service] value.
- Met with clients to ascertain needs and develop plans which address current and long-term goals.
- Counseled clients on [Type] concerns.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Achieved client loyalty through quality, productivity, service and proactive management.
Office & Fiscal Manager|Friends Of Buford Park & Mt. Pisgah - City , STATE|08/2007 - 07/2015
- Developed and implemented accounting, financial and operational systems.
- Compiled and delivered financial statements for association and foundation to Board of Directors and Board of Trustees; prepared variance narratives, trends, and charts.
- Prepared year-end financial statements, and developed year-end audit book for CPA firm to reduce and control audit costs.
- Reported payroll utilizing ADP; administered employee benefits, including SEPP IRA, insurance, and vacation.
- Generated financial reports for management review.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Cultivated community relations and worked with teams to optimize programs.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Increased office organization by developing filing system and customer database protocols.
- Coordinated logistics for corporate events.
- Greeted visitors promptly and directed to correct locations.
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
- Monitored all company costs and presented budget forecasts each quarter.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
- Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
- Coordinated strategic goals and worked to secure grants for district churches, programs and needs.
- Developed projections for annual revenues, including donations, sales and grants to support cash flow management.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
University Of Utah|City, State|06/1998Bachelor of Arts: Mass Communications
Salt Lake Community College|City, State|06/1996Associate of Science: General Studies
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Resume Overview
School Attended
- University Of Utah
- Salt Lake Community College
Job Titles Held:
- VP, Client Relations and Marketing
- Co-Founder and COO
- Office & Fiscal Manager
Degrees
- Bachelor of Arts : Mass Communications
Associate of Science : General Studies
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