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VP, Client Relations and Marketing Resume Example

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VP, CLIENT RELATIONS AND MARKETING
Summary

Highly-focused and ambitious Human Resources Manager bringing [Number]+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.

Resourceful Human Resources Executive focused on [Area of expertise]. Talent for turning around flagging operations and providing growth-oriented leadership. Excellent record of workforce development and strategic hiring for key positions.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Business growth and marketing strategies
  • Performance monitoring and evaluation
  • Adaptive team player
  • Office equipment proficiency
  • Process optimization
  • Rules and regulations
  • Budget oversight
  • Training and mentoring
  • Project management abilities
  • High-energy attitude
  • Quality control
  • Clerical support
  • Cash Flow and Financial Analysis
  • Report creation
  • Report generation
  • [Industry] regulations knowledge
  • Microsoft Office expertise
  • Sales expertise
  • Promotional support
  • Staff development
  • Problem-solving abilities
  • Courteous demeanor
  • Compliance
  • Staff compensation
  • Employee engagement
  • Personnel information systems
  • Employee handbook development
  • Benefits administration
  • Staffing and recruiting professional
  • Payroll administration
  • Benefits programs
  • Employee relations
  • Training development
  • Recruitment and hiring
  • Leadership development
  • People skills
  • Team building
  • Reliable and trustworthy
  • Working collaboratively
  • Problem resolution
  • Check processing
  • Resolving payroll problems
  • Reporting
  • Calculating deductions
  • Coordinating retirement benefits
  • Expense reimbursements
  • Directing teams
  • Submitting tax payments
  • Bookkeeping skills
  • Data review
  • Employee training
  • I-9 documentation
  • Payroll policies and procedures
  • New employee processing
  • Garnishment processing
  • Microsoft applications
  • Record-keeping
  • Forecasting
  • Analytical skills
  • Managing commission structures
  • Training and Development
  • Time management
  • Internal controls
  • Accounts payable
  • Billing
  • Interpersonal and written communication
  • Federal and state tax regulations
  • Exceptionally organized
  • Excellent writing skills
  • Skilled in [Software]
Experience
VP, Client Relations and Marketing|EVIO Labs - Portland, OR|05/2016 - 04/2020
  • Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
  • Maintained up-to-date knowledge of competitor offerings to distinguish and communicate [Product or Service] value.
  • Met with clients to ascertain needs and develop plans which address current and long-term goals.
  • Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Collaborated with various departments to improve communication and deliver individualized customer solutions.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Developed and enhanced client relationships by leveraging exceptional [Type] expertise.
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
  • Described business [Product or Service] offerings to customers and facilitated smooth purchases.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Followed and reinforced [Type] and [Type] regulations to keep branch in compliance with standards.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Evaluated and enhanced content of online pages, blog posts and social media platforms.
  • Researched market competitors to identify potential new products and service opportunities.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Directed ongoing market research for use with future marketing plans.
  • Updated web pages and social media profiles with engaging and current content.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
  • Devised innovative strategies to drive customer engagement.
  • Implemented well-planned campaigns, events and PR initiatives to achieve [Result].
  • Stayed on top of latest updates to company products and trends in customer buying preferences.
  • Created and implemented traditional marketing campaigns.
  • Oversaw marketing and communications plans for [Type] company.
  • Optimized marketing approaches to capitalize on new market trends and capture new customer groups.
  • Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
  • Leveraged market knowledge and analysis of customer insight, trends and principal to facilitate retail [Type] product sales through targeted promotions.
  • Put together leading-edge digital marketing, social media and SEO strategies.
  • Spearheaded customized pricing concepts as part of larger marketing overhaul.
  • Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Co-Founder and COO|Oregon Analytical Services - Eugene , OR|01/2014 - 05/2016
  • Devised organizational vision, mission and foundational structure to facilitate early growth.
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Crafted and monitored internal control systems.
  • Took company from $0 to $[Amount] per year in revenue in only [Timeframe] through strategic [Action].
  • Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
  • Maintained up-to-date knowledge of all statutory requirements and regulations.
  • Evaluated and interviewed approximately [Number] patients per day, determined needs and developed proactive treatment plans.
  • Identified and capitalized on [Industry] opportunity, leveraging connections and resources to slide into gap to launch [Type] business.
  • Communicated with industry partners to build valuable relationships and achieve operational targets.
  • Achieved optimal device fits by creating molds of patient bodies to properly size devices for individual stature.
  • Oversaw strategic business decision-making to develop, enhance and enforce business mission.
  • Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Achieved desired work environment and performance by proactively advising and guiding [Number] employees on best practices and overseeing HR training.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Complied with local, state and federal laws and established organizational standards.
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Maintained annual and monthly budgets.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Managed accounts payable for organization of [Number] personnel.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Followed all IRS guidelines and state regulations when submitting payroll taxes.
  • Managed payroll and time and attendance systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Prepared purchase orders and expense reports.
  • Onboarded new employees in time reporting and payroll systems.
  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Prepared and maintained support documentation.
  • Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
  • Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
  • Maintained up-to-date knowledge of competitor offerings to distinguish and communicate [Product or Service] value.
  • Met with clients to ascertain needs and develop plans which address current and long-term goals.
  • Counseled clients on [Type] concerns.
  • Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
  • Achieved client loyalty through quality, productivity, service and proactive management.
Office & Fiscal Manager|Friends of Buford Park & Mt. Pisgah - Eugene, OR|08/2007 - 07/2015
  • Developed and implemented accounting, financial and operational systems.
  • Compiled and delivered financial statements for association and foundation to Board of Directors and Board of Trustees; prepared variance narratives, trends, and charts.
  • Prepared year-end financial statements, and developed year-end audit book for CPA firm to reduce and control audit costs.
  • Reported payroll utilizing ADP; administered employee benefits, including SEPP IRA, insurance, and vacation.
  • Generated financial reports for management review.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Cultivated community relations and worked with teams to optimize programs.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Coordinated logistics for corporate events.
  • Greeted visitors promptly and directed to correct locations.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Monitored all company costs and presented budget forecasts each quarter.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
  • Coordinated strategic goals and worked to secure grants for district churches, programs and needs.
  • Developed projections for annual revenues, including donations, sales and grants to support cash flow management.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
University Of Utah|Salt Lake City, UT|06/1998Bachelor of Arts: Mass Communications
Salt Lake Community College|Salt Lake City, UT|06/1996Associate of Science: General Studies
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Resume Overview

Companies Worked For:

  • EVIO Labs
  • Oregon Analytical Services
  • Friends of Buford Park & Mt. Pisgah

School Attended

  • University Of Utah
  • Salt Lake Community College

Job Titles Held:

  • VP, Client Relations and Marketing
  • Co-Founder and COO
  • Office & Fiscal Manager

Degrees

  • Bachelor of Arts : Mass Communications
    Associate of Science : General Studies

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