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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Profile

I have extensive experience in managing all aspects of Technology and IT, with broad experience in a variety of technical areas from Architecture and Solution Design, to IT Security and Production Operations. I specialize in building and organizing teams in new functional and operational areas. While most of my experience is in management, I consider myself highly technical and can engage developers, systems administrators, and security engineers at the appropriate level.

I am proud of my excellent written and verbal communication which I have demonstrated interacting with potential and existing customers, senior management, and investors. I am frequently assigned the high-priority and high visibility projects because of my proven track record of completing commitments on-time and with quality work. I am a hard working problem solver who enjoys challenging work and continually seeks improvement.

Skill Highlights
  • Systems Architecture and Solution Design
  • Opportunity and Project Risk Analysis
  • PCI DSS and AML compliance
  • Partner and Vendor Due Diligence
  • Financial Services and Payments
  • Production Operations and Change Management
  • Written communication, documentation and presentations
  • Program Implementation using Agile
Core Accomplishments

1. Architecture and Solution Design

  • Created Mozido's Enterprise and Solution Architecture teams, established design and review processes including the Architecture Review Board
  • Migrated Trumpet Mobile application platform from BEA, Oracle, Siebel to Open Source JBoss, PostgreSQL, reduced development and licensing costs by 90%
  • Rebuilt Mozido Financial Services platform for greater scalability, flexibility, and stability reducing implementation times and Operations costs by 50%

2. Security and Compliance

  • Created dedicated Mozido IT Security team and implemented all Mozido Security policy and procedures
  • Completed Mozido's first two annual PCI DSS Level 1 audits by an Independent QSA

3. Program Implementation

  • Managed Mozido's first US project, Dairy Queen's myDQ mobile payments and digital marketing solution
  • myDQ mobile payments solution was the recipient of two PYMNTS Innovation awards in 2015
  • Established Mozido's opportunity and program risk assessment process including CAPEX/OPEX/Revenue forecasting tool.

4. Operations Implementation

  • Created Mozido's Operations team
  • Implemented change management and configuration management
Professional Experience
11/2012 to Current
VP, Chief Architect Carlyle Arlington, TX,
  • Created and manage team of Enterprise and Solution Architects
  • Established Architecture procedures, integrated architecture governance into software delivery process
  • Responsible for creation and growth of the Mozido mobile platform as Mozido's core asset, including its scalability, stability, security, re-usability, etc.
  • Responsible for solution design of all new internal and client-facing projects
  • Created and manage IT Security team, responsible for implementation of IT security policy and procedure and support of the annual PCI DSS audit
  • Support sales opportunities, providing technical expertise in written RFPs, proposals, presentations, etc.
  • Assess new opportunities and projects risk with CAPEX/OPEX/Revenue analysis tool
11/2008 to 11/2012
Senior Director, Technology and Operations Mozido City, STATE,
  • Created a team of system engineers and database administrators that have procured, deployed, and operated the financial services platform including network, servers, and middle-ware applications
  • Responsible for the operations of a hosted mobile financial services platform and its supporting infrastructure
  • Managed the certification process to obtain Visa/MasterCard Payment Card Industry PCI DSS Level 1 certification
  • Developed a model for forecasting company capital and operational expenditures as well as revenue impact when considering large-scale implementations. This model has been adopted as the standard for business development and strategy planning
09/2006 to 11/2012
Manager Affinity Mobile / Mozido City, STATE,
  • Managed team of 40 employees, contractors and consultants to implement and operate wireless mobile virtual network operator (MVNO) Trumpet Mobile
  • Managed the operational support and sustainability of the wireless service applications platform from launch to hosting over 120,000 subscribers
  • Oversaw the seamless transition of 120,000 subscribers to a new MVNO
2001 to 09/2006
Manager, IP Solutions Showcase Accenture City, STATE,
  • Managed the design, development, and implementation of demonstration infrastructure used to support 500+ live and remote demonstrations globally Presented technology solutions and provided subject matter expertise to visiting CXOs, Senior Executives, and Product Engineers on technologies including VoIP, IPTV, IP MPLS, SDP, Service Assurance, and others.
  • Evolved the demonstration lab from just supporting sales activities into a global data center hosting multi-national, off-shore development efforts, providing client technology and solutions certification, and a technology training center
  • Successfully managed the operations of a data center with over 150 servers and 50 applications providing 24x7 availability
  • Managed an annual operations budget of $1.2 million
  • Recruited and trained an operational support team including both on-shore and off-shore staff
09/2000 to 2001
Senior Consultant, Telecommunications Technology Consulting Accenture City, STATE,
  • Developed plug-in to automate the discovery and provisioning of network elements into the Smart Network Inventory Management system
  • Managed the testing and certification of new applications in preparation for general release
  • Conducted review of operational processes for field technicians and presented recommendations for improving operational efficiency
  • Provided subject matter expertise in designing the platform and estimating the cost and effort to deploy large-scale network management systems
04/1998 to 09/2000
Operations Lead, LAN Terminal Services ExxonMobil City, STATE,
  • Managed operations of 50 server Terminal Server service supporting 20,000 users.
  • Audit Readiness and Security Specialist for LAN Terminal Services, Secure Internet Services, and Remote Access Security committee
  • Performed key role in corporate merger activities (Exxon and Mobile) combining network and applications and increasing support base from 10,000 to 20,000 users in less than 6 months
05/1995 to 03/1998
Team Lead - Novell Internal Help Desk Tek Systems Novell City, STATE,
  • Member core management team for Novell Internal Technical Support Center
  • Critical Issues Champion, re-defined the process for crisis management within the IS&T division
  • Participated in testing and deployment planning for new service
Education
Expected in 8/96
Bachelor of Science: Zoology
Brigham Young University - Provo, UT
GPA:

Minor in French

Expected in
:
- ,
GPA:

    Skills

    Other Skills and Knowledge:

    • Risk Analysis, assessment, due diligence, etc.
    • Financial and Payments Security and Compliance Standards including PCI DSS, AML, Patriot Act, CIP, PII, Safe Harbor
    • Budgeting, financial analysis
    • Fluent in French

    Tools

    • Atlassian SDLC Suite: Jira, Confluence, Bamboo, Crucible, Fish Eye, Gliffy, etc.
    • Sparx Enterprise Architect
    • Microsoft Windows, Mac, Linux/Unix
    • Apache, Tomcat, JBoss, PostgreSQL, Oracle, Java Spring, JQuery
    • Microsoft Office, particularly Excel, PowerPoint and Visio


    Other Certifications Obtained Throughout My Career:

    • Novell Certified Netware Administrator (CNA Netware 4.0)
    • Citrix Certified Network Administrator (CNA)
    • Cisco Voice Over IP Design
    • Cisco Network Certified Design Associate (CCDA)

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    Resume Overview

    School Attended
    • Brigham Young University
    Job Titles Held:
    • VP, Chief Architect
    • Senior Director, Technology and Operations
    • Manager
    • Manager, IP Solutions Showcase
    • Senior Consultant, Telecommunications Technology Consulting
    • Operations Lead, LAN Terminal Services
    • Team Lead - Novell Internal Help Desk
    Degrees
    • Bachelor of Science

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